Baymont by Wyndham Nashville

What really upset me wasn’t even the bugs it was how the situation was handled. When I called the front desk to request a different room, I was immediately told that wasn’t an option because the hotel was fully booked. Before I could ask any follow-up questions or discuss another solution, the employee hung up on me. I understand that hotels can’t always move guests if they’re sold out. What I don’t understand is treating paying customers like they’re an inconvenience for reporting a cleanliness issue. No apology. No offer to have someone come clean the room. No attempt to make the situation right. Just “we’re full” and a click. Cleanliness and customer service are the bare minimum, and unfortunately this hotel failed at both. I would not stay here again, and I would not recommend it to anyone expecting a clean room or professional customer service. Attached photo speaks for itself.

The staff was very helpful. The shuttle from the airport is 24/7. The breakfast was sad. Everywhere you go on the property someone is getting stoned. The view from the back side of the building is a rock face.

It was good for the price. Kinda of looked out dated. Room was clean. Ice machine was leaking and dirty towel was soaking up the water. Breakfast choices were limited. Loved that Waffle House was right next door. Loved that it's close to the airport and then provide free shuttles. Loved that it's not that far from Broadway.

Location was great. Close to airport but quiet. Very comfy beds Definitely could have used some attention to the bathroom door. Also noticed a gap in main door to room.

Need some attention to cleaning the stairs and outside area.

Exceptional

Convenient to the airport. Ok for 1 night

Room was smaller than expected, air conditioning was inconsistent, breakfast was old and dehydrated. Staff was nice enough, room was clean, vending machine worked but way too high for a 12oz soda. Would not stay here again

I liked the location and that’s about it. The room was super humid and warm. The vending machines didn’t work, forcing me to go to the gas station for a simple drink.

I was charged twice.

Not much, just basic accommodations some of the staff seamed rude. Trouble with the shuttle times. Room smells like Marry Jane. The, stairwells need of repair and elevator floor was dirty and not cleaned in days. Second floor access door gets stuck. Looks like a hooker came in for breakfast. They dont give you the kind of breakfast they advertise. Just the minimum food that they can get away with. It makes the Wydham name look bad. They usually have a higher standard.

Disappointing

Guests were loud throughout the night.

Comfortable bed and friendly staff. The noise. Next to me someone was playing drums on the wall and another was blasting music as if they were residents of the hotel. Should probably keep guests away from the residents.

Nothing Turned us away after driving to 10hrs. I understand they had no power but they refuse to refund me for a prepaid stay. They are stating I had the option to wait around for power but I was not given this option. We weren’t even allowed to wait in the lobby and were very rudely told there was nothing they could do for us. Waste of money and time.

Such an easy check in process and so close to the airport!

It was lower end for what we paid for.

Everything good

Room was clean. Air vents were filthy. Staff was not pleasant. Wifi did not work. All of 5 people (if that) were staying there at the time. And I was next door to a heavy smoker. Everyone could've been spread out. For breakfast there was only waffles and muffins, maybe coffee. No meat no eggs no fruit . But you get what you pay for.

Great overnite stay