Courtyard By Marriott Vanderbilt-West End

yes

Everything was good about this hotel. Just needs a little brighter lighting in the room. Very clean and comfortable. Will stay here again.

Great base for Nashville visit

Great stay, rooms very clean and comfortable. Staff need to stay off their phones when customers are present and also be more informed about what entertainment or activities and attractions that are available in the city they work and live in. People are in your hotels from other states, countries ect… they need help and front office staff wasn’t informed. People need shuttles or Ubers, staff couldn’t help

The property was nice and clean. Bathroom was clean and shower had good flow. The bed was comfortable. I’d stay again.

Property was fairly nice, staff was great. Had to pay additional parking, house keeping only came 1 time in the 5 days we were there, no microwave in the room, didn’t have many amenities for the price.

Don’t have any complaints other than I reserved and paid days in advance and then get there and they are all “sold” out of the rooms I originally already paid for. So I had to just get a 1 king bed and a pull out. Which in away wasn’t such a big deal because my son didn’t end up minding. But then she waves my parking because of the inconvenience. Which was nice but why now that I’m home they are trying to take the cost of the parking off my card. Thank god I keep my card locked because no ma’am you said my parking was on yall. Other than that the stay was nice.

The hotel is located near everything.

I never got to see the property. I tried to cancel it after about 8 hours of booking for 2 days out after I found out I didn't even book thru the hotel it pulled up thru Expiria. Expedia said they would contact the property and take care of it. I called the property and spoke with Bernita she said she hadn't heard anything from Expedia, but she would approve and submitt the cancelation with a refund to Expedia and to contact them. They sent me an email saying they cant contact the hotel and therefore they cant cancel and I will be charged for a room and location I've never seen. I am going to contact my bank for collection of charges and I would suggest to not use Expedia go directly or use another provider. Bernita from the Hotel was very pleasant and helpfull.

The rooms were very clean, the wifi could be better it was hard to connect to, we didnt receive the room we booked however we booked through a 3rd party(expedia) and the hotel gave our room free breakfast due to the mess up! Anytime we needed help the staff were very friendly and willing to help in anyway! They have a parking garage no big deal other than the entrance and exit were pretty steep.

There was an odor from the a/c. Not sure if a filter needed to be changed or there was a water.

Great hotel. The Staff were so friendly and welcoming. The area was great with some fab bars within walking distance and just a short Uber away from Broadway. Highly recommend

Friendly staff

The parking fee was unexpected and rather high. Location was found fantastic.

We stayed for 3 nights and were shocked by the lack of cleanliness and basic hospitality. The first issue we encountered was old blood stains on the comforter. After contacting the front desk and requesting clean bedding, we waited nearly 6 hours for a response. When someone finally arrived, they didn’t even bring a complete set of fresh bedding—just a fleece blanket. We specifically paid extra for a suite because we needed the pull-out sofa bed. Unfortunately, the mattress was filthy, covered in food crumbs and what appeared to be urine stains. It was completely unusable, making the extra money we spent on the suite a waste. Housekeeping was equally disappointing. We were provided only two towels, and when I politely asked for additional towels, the housekeeper acted as though I was asking for something outrageous rather than a basic necessity for paying guests. The pool area was another example of the hotel’s lack of attention to cleanliness and maintenance. Melted chocolate ice cream sat in the same spot for our entire stay, and the furniture around the pool was worn, damaged, and in desperate need of replacement. What bothered me most was that none of these issues seemed to be isolated incidents. The lack of cleanliness, poor housekeeping, delayed responses, and neglected common areas all pointed to a hotel that simply isn’t being properly managed.

No

Horrible place to stay to the point i had to leave early. Expedia called them & they lied that i didn’t check out early eventhough i checked out via front desk & they knew why. Loud as any place I’ve stayed. Screaming to the top of their lungs at their kids next to me. They did nothing about it after i called multiple times. Had they come up there, they would’ve kicked them out bc that’s how bad it was. Didn’t offer any kind of refund. Lying to Expedia when i have proof i left early. U should’ve been compensated for something. Horrible place & horrible management. Will never spend a night in a Marriott hotel ever again. For some reason they wont post this so i will go on expedia's social media page as well as the hotel's page. You should not publish an honest review. poor service by both hotel & expedia..Post it or dont. I will keep the screen shot & the screen shot of telling me to correct my review. my review is as honest as it gets. This is why i will not use expedia ever again.

The stay was ok didn’t like the fact there was no microwaves in the room my mom is elderly and the walk to and from the microwaves was terrible housekeeping didn’t clean the bathroom they made the beds but didn’t clean the most important part or didn’t leave toilet paper

The staff was great. The accessibility of parking was terrific downtown and then you just walk into the hotel and up the elevator, that was top notch. However, the Bed, seemingly, was from the 1900s, which was disappointing and two of the three shower towels, we had, were absolutely dirty, other than that not bad lol.

Overnight stay for the Eagles concert at Firstbank Stadium. Quick check-in and the staff was very nice. Room was very nice and clean. Would most definitely stay there again.