Collective Retreats Governors Island

Exceptional

The retreat is a wonderful place to stay at. We had some challenging logistics to work out due to bad planning on our part, and the staff were really helpful in sorting us out.

Bad

I h e u

We had two tents, the smaller one had no heater and eventually got completely soaked, the beds were wet. Three people from the group (of 5) went home because there was nowhere to sleep

The location is stunning, unbeatable views that were stunning even with foggy/rainy weather. We attended the restaurant for dinner and the food was lovely (large portions, delicious). Everyone on staff was kind and helpful. Loved the tent. Nature can be active in the early morning, but there are complimentary ear plugs. The retreat seemed understaffed. Check in had a line at 4pm, as much of the staff gets tapped to chauffer guests short distances via golf cart, leaving the front desk sparsely attended. We were staying in one of the furthest tents, still only a 3 minute walk. Additionally, the complimentary breakfast only had one attendant (we only attended for 1 morning) and they seemed to be hustling to keep the stations stocked (pastries, yogurt, granola, chopped fruit, coffee, juice). For the price, the lack of staff to ensure great service seemed off for a luxury stay- even with the glamping conceit.

Beautiful location and views. Staff is very nice. Reservation was mixed up and had to move to another room after first day. Loud, late night music from Brooklyn or NJ was unexpected. Restaurant was good, not great. Spouse waited for coffee to be made for him but it was taken by other guests and staff didn’t say anything.

Exceptional

Gorgeous place to stay with a city kid it’s a real Magical escape some of the staff were truly amazing you are completely dependent on staff in this situation as you are glamping so it’s kinda important but the attitudes were very inconsistent. While I felt genuinely loved and embraced by a couple of the staff the rest I felt like I was an outsider and they couldn’t get rid of me fast enough. That said I found the staff that were cool and kind and caring and interacted most with them. Thank you Daiya and lucky… and the GM lady (sorry I forgot the rest of her name, but the female staff generally was way nicer than the male Staff) S’mores are amazing and there’s a comraderie with fellow guests around the campfire, kids play with each other. It’s very special. The sorrounding walking area is magical and for city kids it’s a very unique special experience that, even tho not completely perfect, is entirely worth it in my opinion While Some staff were really kind and special and lovely, others were very rude and dismissive and I felt the vibe like I was being low key hated on by them, and one staff member just seemed extremely flustered And overworked and I felt bad for her. Also it’s true about the party boats it’s an insane rave on the water around 4am and it’s thumping so loud the earplugs are useless. Next time I’m brining my anti sore headphones. I don’t fault the property for this there’s nothing they can do but yes they should disclose this issue The restaurant used to be amazing and now it’s pretty good but not the same. The breakfast was kinda sad considering the price point you expect more the chef seemed completely uninterested in cooking and I had to ask him multiple times to make more hard boiled eggs and coffee. They should have more staff and better options with the breakfast cuz you are pretty much stuck there with that as the only option and it’s just not really up to the luxury standard they put out

The food here was absolutely spectacular! Expensive, but worth the cost. The facilities were cleanly, and the staff were friendly and made our engagement trip very special! The ferry ride was quite nice and the views were positively magical. Nothing else like it in the city! The staff were a bit lost/clueless when we first got there. This absolutely is a retreat, so be aware of that when booking. No WiFi, a truly unplugged experience.

Huge disappointment!! Money spent not worth the experience. Phones down couldn’t communicate with staff on site. Tents are filthy, need to be deep cleaned. Dusty and dirty. Cobwebs in almost all the corners. Dead bugs all over the light fixture in my shower. The grounds leave a lot to be desired not groomed at all. Not picturesque at all!! Looks abandoned and uncared for. The breakfast horrible. Not desirable at all. Like they just threw stuff out to say they fed you. Couldn’t even have a decent cup of coffee cause they had no sugar I asked for half and half and the guy came out with heavy whipping cream. That’s not for coffee. Needlesss to say I checked out right after at like 8;45am. Every time you brought things up to the staff the excuse used was a new company took over at the last minute and they basically just threw everything up to open on time. That’s unacceptable!! I was happy to leave. I won’t return and I wouldn’t recommend this place to anyone.

Free tickets for the Governor's Island ferry, and buggy transport to and from the ferry terminal and the resort. Slippers were provided upon request. The interior of the tent was sufficiently heated. Dinner service at the on-site restaurant was fast and tasty. Nice view of landmarks such as the Statue of Liberty, and it was fun cycling around Governer's island. Staff members were friendly and helpful. Hot water in the shower was adequate. Apparently, new management took over the property from Hyatt less than a month ago, and this stay was a logistical mess. Although I initially booked for Apr 26 - Apr 27, I was informed by phone on Apr 20 that the opening was delayed and that my stay would be cancelled. I was given the chance to rebook for the same price for May 2 - May 3, which was the date I eventually stayed. However, despite promising to email me my new reservation details, I never received any. I eventually obtained confirmation of my new reservation through Booking.com's messaging system, only 2 days before the stay, and was able to confirm the reservation by calling in. This led to lots of uncertainty in planning, and I was fortunate to have flexible plans. While the on-site staff was accommodating, and I empathize with the situation, it seems that they are understaffed, and I can not recommend staying here until the logistics have been ironed out. As for the stay itself, the weather was rather chilly, and we were cold during breakfast and dinner (although the dinner staff kindly provided us with blankets upon request). The private bathroom isn't entirely connected to the main tent, so the cold air seeps in. The remote control for the ceiling light also turned off one of the bedside lamps (and its charging ports), which was unfortunate. "Continental breakfast" was rather disappointing, with no one manning the kitchen -- it consisted of some cold chocolate croissants and Greek yogurt. Wind sounds were rather loud at night, with various other sounds such as fireworks and boat music, although earplugs were provided.

The vibe and concept was great. Having golf cart concierge was amazing. The Peak Lodge food was delicious. I would recommend and would consider coming again. The team was so nice, but there was a lot of misinformation. One staff member said we had to get the water ourselves, next staff member packed our ice box with water. We were told coffee was available all day, and then it wasn't. We came to dinner 5 minutes late after waiting for a very late golf cart pick up at the spa, and they refused to give us dinner, even though it's the only spot on the island to eat dinner. There was no compassion; we even asked for bread, and they made it seem like we were so wrong for even asking. The bartender continued the same vibe, unfortunately. It would be nice if there were some alternatives and clear supportive communication around it all. Made a great trip, but feel not so great on our last night. We saw the next day that the concierge had a fridge with oatmeal, and no one even mentioned that. Very unfortunate at the level of cost this trip is, it should be top-notch concierge communication. Also, it would have been nice to know ahead of time that loud party boats keep you up until 2 AM in the morning, which would have made different choices in booking if that information had been shared.

Exceptional

DONT STAY HERE, during the stay the bed had bed bugs, I had beg bug bits on my arm and my partner had it on her leg, the bites were in a curved shape and we even had pictures of it, she even had to throw out all her clothes that was in the luggage, staff agreed to refund us but after we left they changed their words and said they only agreed to partial refund. absolutely crazy.

Great atmosphere N/A

Exceptional

Dinner at the restaurant was incredible, but breakfast was stingy AF. Highly recommend for families

This a great retreat from real life!! 5minutes on the Ferry! We will be back next season!

It's a great location with probably the best views on NY Harbor. When it got a bit breezy during the night the noise kept us up. Not sure if you can do anything about it. We loved the fire pit. Breakfast was quite nice, although dinner at 3 Peaks was a bit disappointing. Al the staff were great.