The Chatwal, In The Unbound Collection By Hyatt

An excellent choice for our stay in NYC. Great customer service. We loved the hotel ambience and the location was close to Bryant Park and the theaters. We will definitely visit again and recommend to our friends.

Most of the amenities were not accessible due to construction which you don’t find out about until you’re there.

Very good

Hotel was great and good breakfast

Great hotel, very clean and comfortable. Would recommend.

The entry foyer and lounge were spotless and stylish. All of the staff were friendly, professional and helpful.

Great room and exceptional Service.

This hotel was really nice.

Our stay at The Chatwal, The Unbound Collection by Hyatt was absolutely outstanding this is truly where luxury meets comfort and service. From the moment we arrived, we were treated like royalty. The level of attention to detail was incredible even having a butler who ironed our dresses made us feel genuinely cared for. Here, you truly get what you pay for. Our suite was spacious, spotless, and beautifully maintained, offering a peaceful retreat after long days in the city. Customer service across the entire hotel was exceptional. A special mention goes to Michael the bellman, who consistently went above and beyond. He always greeted us with a friendly smile, opened doors, assisted us promptly, and made sure we were taken care of at all times. The restaurant was amazing every dish was outstanding and truly felt out of this world. The overall environment of the hotel was not only immaculately clean, but also beautifully decorated, creating a calm and relaxing atmosphere. After all the walking around the city, the indoor heated pool and hot tub were exactly what we needed a perfect way to unwind and recharge. I highly recommend The Chatwal to anyone visiting New York City who wants to experience luxury, comfort, and exceptional service. If you want to be treated like royalty, this is the place to stay.

Nice hotel loved the pool and the amenities.

Great central location Nothing, it was lovely

Heated toilet seats and jetted bathtub! Check in was later than expected for one hotel room

The heated toilet seats ? Check in was at 4pm and we didn’t get in until 7pm

The heated toilet seats Check in was at 4pm and we didn’t get in until 7pm

Room was awful. Worst NYC room ive stayed in and the cost was egregious relative to room. For 1k, the room and hotel should have been much nicer. Definitely not a 5 star property. Closer to 3 star with 5 star cost

Always a pleasure to stay at The Chatwal. Enjoyed our stay and the room and staff were great.

The breakfast restaurant on the main floor had rude waiters and the breakfast was definitely overpriced and not worth it. The bed was the best part.

Extremely nice courteous professional staff and great view

I did not have breakfast. Poor communication from the concierge and difficult to communicate with the front desk.

It was so clean and it smelt so good throughout the entire establishment.