The High Line Hotel

This was unfortunate really. No hand or body soap in the room, I had to ask for it. There was a free water bottle that I wasn't offered until I asked where the filtered water was located. The carpet outside the room was dirty. The rug in the room was tattered and bunched under the bed. The mattress so too soft. For a hotel of this price, I was very unimpressed and I travel often. Unfortunate.

Great location and room

Great coffee in the lobby. Loved the outdoor space in front to have coffee or drinks. We used the free bikes to ride on nearby Hudson River park bike path which was fun! Lots of character in design in lobby and rooms

The property and rooms were gorgeous! Rooms were so cozy. Couldn’t say enough about how incredible the staff was. They would run over to help you carry things. The courtyard in the back was such a nice plus! Only bummer was they had a large patch of grass but you weren’t allowed to go into it. Disappointing when you have a dog, but overall didn’t take away from our experience!

This is a unique and historic property. So everything is old and that should be expected. It is in wonderful condition and wonderfully done. You cannot beat this location! It is like a mini park like oasis in the center of Chelsea. The windows ooen! The staff are extremely friendly and accommodating. I travel to New York frequently and I booked this hotel whenever it’s available.

Excellent location. Beautiful lobby/cafe. Friendly check in. Interesting vintage details in the rooms. Clean rooms and comfy bed. Would definitely rebook again.

People, except those at the coffee bar who could not be bothered to be friendly, were great. The High Line is a unique hotel with a historic charm. I really enjoyed my stay. Thank you.

Very cute, comfortable and conveniently located. Staff was friendly. The rooms have early 20th century decor, and old books! Patio is a very nice place to sit, have a drink. I would definitely recommend and stay here again. Very dog friendly too.

Very good

Great staff, very clean room, excellent coffee shop in the lobby, perfect location in Chelsea.

The hotel is in a great location and has beautiful courtyards in the front and back with tables. You can get coffee or cocktails, an oasis from all the hubbub. Room 5 was wonderfully quiet. You need to like quirky to stay here. It’s a historic building and if it’s not undergoing renovation, it needs to. The rooms are a bit austere, a cross bw a prewar monastery and a Wes Anderson set. The thermostat in our room didn’t work and the window unit ac kept us cool, but then you could not pull the curtains without covering it. The showerhead is very awkwardly low and with no hvac system, it doubles as a steam room if you don’t leave the bathroom door open. The inside staff are incredibly friendly and nice, but we wondered if the outside bar was run by a third party bc their attitude was completely different. Nevertheless, it is dog friendly, has a great coffee bar and feels like a neighborhood favorite spot.

We had a wonderful stay at the charming High Line Hotel in Chelsea. The whole vibe is a cozy boutique style experience. Our room was uniquely decorated, full of character, and utterly charming. The room was quiet even though we were just across from the elevator. We also loved the coffee bar. While there was no complimentary coffee, we were happy to trade for a delicious custom cup. The staff were friendly and helpful throughout our visit. We loved everything about our time there and would happily stay again on our next trip.

My room was spacious and clean but it's not your modern hotel .. I had a nice 2 day stay ! I chose this hotel because it worked for me on location.

No extra toilet paper, no bar No reading material No nyc tourist material But the reception staff were exceptionally kind and helpful. Very nice fellows.

The strength of the hotel is it's New York "neighborhood" vibe. Great Chelsea location. It's an old hotel so amenities are few. We stayed in a Deluxe King and room was very large by NY standards. Great bed. Everyone was very friendly. We would like to return sometime soon.

For the price, I expected a much higher quality - but would have been able to rationalize even a moderately better quality. Room was in very shabby condition that went well past "character"; overly worn rug, badly cracked (& unsightly patched) bathroom fixtures, window air conditioner with dirty filter warning, fridge jammed under desk so you couldn't sit or push chair in, hanging clothing bar wedged behind a curtain. I was willing to overlook a fair amount given the great location and historical building, but I wouldn't stay here again. The front desk clerk did offer me an alternate room that looked beautiful but sat adjacent to the lobby and coffee bar which was going to be very noisy. On the plus side, great coffee, charming patio, comfortable mattress; but I'd suggest going for a coffee or cocktail, not a stay. Sadly, this place sounded like a gem (& charged accordingly) but gives more "boarding house" vibes than high-end Chelsea stay.

In reality an expensive hotel with poor facilities - no breakfast offering, no gym. Bar shuts early. Was difficult to get a glass or ice. Room had inadequate storage and was very dark. On the plus side room was large and location was excellent. If u just want a place to sleep its fine but if you need anything else I would go elsewhere

One would be hard pressed to find a more charming place in NYC. Unique experience.

Superb

Unfortunately, the positives ended there for us. There was no water provided in the room, housekeeping never came during our stay even when the sign was hanged. We had to ask the lobby and she was not pleased because it was at the end of her shift. Also important to know: there is no breakfast offered in the morning. If you want coffee from the café downstairs, expect to wait 30–45 minutes because it’s packed with locals every morning. The hotel also seemed extremely restrictive with towels, which felt odd for the price point. Another concern was that there did not appear to be a mattress protector on the bed, which raised hygiene concerns for us. To make matters worse, we found bugs in the room during our stay, which was extremely disappointing and unacceptable. The most concerning part was when we had to leave early for our flight around 5:45a.m. The security/lobby person was asleep on the couch wearing headphones. From a safety perspective, that is completely unacceptable. Entry doors should be properly secured, with guests accessing the building using room keys and visitors ringing for entry if needed.