La Quinta Inn & Suites by Wyndham Niagara Falls

To start there was no notification that there was a $150 additional charge hold places on card until I get receipt at checkout. Once enter room go to pull out sofa bed and it had a huge urination stain. Then TV would not pick up any service. Immediately go ant let front desk know and all I got was sorry let me take a note. In morning go to desk and no note was even left.

Staff was friendly.

Ample parking, good amenities like pool , drinking water bottle station

Otherwise the stay was ok.

The room was comfortable. Staff was great. There were some minor items that could use a little maintenance to improve appearance.

We were charged an early check in fee after calling to see if our room was ready yet (at 2pm) and were told yes and we could gladly check in-no mention of an early check in fee, we would have just waited. Breakfast was terrible, there wasn’t even water to drink at breakfast. The men refilling the food didn’t have hairnets on. Missing lots of basic things to make breakfast at least half okay. The pool had some beach balls and water squirters which were fun. However, the blue paint on the bottom of the pool rubbed off all over our feet. And there was chipping paint everywhere on the pool. The hotel is in need of serious updates. However the location is great. We will never stay there again.

It was a fine room. The pull out couch had used sheets folded up in it, and the spare pillow had hair and makeup all over it, but the staff traded us out. It was very busy with lots of tourists snd only 1 person working the desk, so it took around 40 minutes to get the clean bedding. The price was cheaper than many other hotels in this area.

Property has good location and seems new, but it wasn’t very clean. Breakfast was over by 9, so we missed it due to a late night. It was fine for a quick stop, but I wouldn’t want to stay longer.

Customer service is very poor

Clean room

Clean decent breakfast Beds felt like prison mats. When arriving at the property to check in they asked me for $150 deposit for the room this ruined our whole experience they did not advertise this and it cut me short on money to have a good experience with my daughter in Niagara Falls

.

Room was nice good price By 830 they took away waffle mix what we wanted and checking out waiting half hour front desk lady was no where to be found than walked in slow as pie and miserable I stayed because I needed a recipt

I like the accessibility, the cleanliness, and the helpful staff.

Very good

Smell of cigarettes in the room that supposed to be non smoking.

Everything was good but they don’t come clean room and do not ask for things if you have needed Didn’t clean rooms also not providing towels or toilet paper if needed

La Quinta is so good and the hotel smells amazing and the bad it was so nice and bathrooms are clean and nice went we woke up and we went breakfast and the breakfast was good.

Passable

The staff was very helpful and kind however the room was a bit dirty. The tvs channels didn’t work, the shampoo and body soap wasn’t filled, house keeping only replenished towels but didn’t freshen beds up. I’d say it’s okay