Extended Stay America Suites - Charleston - Airport

We stayed but with caution.

My legs everything your staff was cool it was a easy check in process the room was clean no bugs I had a good time and I will be back. Also the lady at the front desk she had a good personality.

Poorly maintained property, all carpets smell really bad, the room kitchen floor was oily, the stove was taken apart and not working, the AC vent was really dirty, the morning staff was unfriendly.

Nothing. Didn’t stay there. That they didn’t allow the stay. Still charged the full amount. Then when called to rectify was told the hotel was no longer managed by Extended Stay.

I didn't like anything about this reservation, a hotel full of cockroaches, with a lot of musty smell, they don't change your towels, in the publication it says that it's with breakfast included and they only put coffee.

The hotel looked clean and welcoming. The eating area s well. However, during breakfast we saw a wandering tenant walking on the wall while we had breakfast. The room seemed clean but the only overhead lighting was over the kitchen island so we didn't see clearly. The bathroom looked clean, and so were the towels. There was no issue until we met a few tenants later that night. Other tenants: We checked in before 7pm and left at 740pm to check out the sunset near the pineapple fountain then dinner. But when we arrived after 11pm, there were roaches. Lol. Our friends in another room found dead roaches so they were upgraded but when they returned, they also found roaches. Well rested? No. The pullout sofa looked decades old with stains and bursting thread seams. And after seeing cockroaches, no one dared pull out the sofa to sleep. So I slept on the love seat as is with my luggage as my pillow and the actual pillow between me and the backrest of the sofa. Extended stay residents: Maybe these residents (>1 week) should always be settled on the ground floor only, or the top floor only!? Recommendations: Shut down reservations for 2 weeks. Pay employees during shut down Engage pest control and thorough cleaning and have certain staff and management inspect before final payment.

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Roach motel times 10. We spent the early morning killing roaches. Asked other quests if they had the same problem. They all had roaches. I'm so glad I only booked 1 night

Room was disgustingly. Extremely outdated. The worst part was seeing 3 cockroaches scurrying around in the morning.

The area around the hotel did not feel as safe as we would have liked. There were a lot of men standing around outside doors and there was some "drama" taking place at the time of check out. Not likely to return here.

It was quiet & comfortable. Tried to report that the fridge seemed to be leaking... puddle on floor... but no one could e found. Ordered pizza & put leftovers in fridge & noticed beer bottle sideways on the door--bottle only half full & that was what the puddle was from. Told the front desk about it the next morning & she said she would have it cleaned up, but it was still there when I got back from my day in the city.

Nothing but bad things about this place. Hotel Room was dirty, our bed was not made, stains in the carpet

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Con’s: dirty (walls, windows, overall), hallways smell of smoke, elevator (never cleaned?), no hot water, bathroom lighting very dim Room 337 should be cleaner than most as I purchased some cleaning supplies from nearby Walmart and gave everything a good wipe down. You get what you pay for in most cases, so this stay actually should have cost less than an already ‘cheaper than most’ rate. Was on a budget so had to commit to this stay once I arrived. Would not stay again. Would not recommend.

Staff was helpful. Room was not clean and bedding was not available, Room door lock was broken. I had to wait until maintenance arrived an hour later to retrieve my luggage from the old room to receive a different room 12am.

There was mildew in the entire building and roaches everywhere. The toilet didn't flush. Refrigerator not cold. No pressure in the shower. Did not provide linens for the pull out couch. Staff were rude and unprofessional. I will never stay there again! Actually Iam disputing the charges. I didn't like anything about the place. Nothing but transit people living there. A resident stood outside and urinated in public. He should have been arrested!

No

The staff was amazing, I stayed there because I had to work 2:00 a.m. in the morning I needed a wake up call and the front desk came all the way to my room to knock on my door and they didn't stop knocking until I got up very very good hospitality

No front desk attendant at the desk when we arrived to check in prior to 6pm! We sat on a lobby couch waiting more than 10mins for an appearance of the front desk attendant helping another customer switch rooms to tell us she would be with us shortly! The couch was sticky and full of GLITTER While we waited a good while for the elevator for longer than normal with another guest who was obviously on some kind of substance said he he couldn’t take the stairs the night before without having to take a break… we are talking about only taking the stairs to the second floor!!!!!! A hooker and an escort came off the elevator once the elevator opened!!!! When we reached our floor there were two individuals sleeping in the hallway at the end of the hallway! I honestly thought they were grown ups on drugs but while we were checking out the room that recked of weed we heard screams as if someone was being asked to do things that didn’t agree with! After we found alternative stay solutions we exited the room and went to the front desk and said I wanted to cancel my reservation

I love it was right at Tanger. The bed was comfortable. The room had drawers broken. The kitchen was okay. The fridge was kind dirty.