Holiday Inn Cleveland Airport West by IHG

Good

Nothing was good about this trip I was traveling for my daughter's softball tournament and we were checking in after a long day at the ballfield. To my surprise we pull in and there are no cars in the parking lot (maybe 6).. I thought that was odd on a busy weekend. There was a guy sitting in the lobby that kept staring at me and my daughter. didn't give me a good vibe. I keep looking around there are bugs crawling around and then we see a prostitute walk in. Your hotel is very shady. Needless to say we cancelled our evening, I wasn't bringing bugs home and I didn't want to be around an establishment that allowed that sort of thing to go on. Plus I don't want my daughter around that.

Rooms are pretty amazing once they get you in the right one, i got sent to 3 different rooms, remodeling happing but i didnt mind,it was quiet and peaceful, room was clean.

The building is in complete disrepair and being renovated. In its current condition they should not be booking rooms and I'm surprised it's even legal to do so.

walls/ceilings of the room/bathroom, bathroom sink had what looked like plaster covered all in it, shower was dirty and covered in dirt, and just looked like housekeeping hasn’t been in the room.

The hotel was under construction so the outside didn’t look the best. They upgraded me to a suite which was nice but the ere were a few issues. The water was slightly brown which made me not really want to shower in it. The tub was not the cleanest. The room was not thoroughly checked as there was still trash in one of my trash cans. The light bulbs in the room also needed to be changed and the remote for the tv did not work either.

People are very nice. They did not have any handicap rooms, so no seat in the shower and difficult to get out of the tub. Nice lighting. Excellent refrigerator. Nice alarm clock. Clean. Very comfortable beds.

This hotel is run down and under construction. It should not still have guests till it’s done. It’s so gross.

Location It was under construction. Dusty, stunk, people walking around with hard hats. Windows weren’t even sealed in. Room was disgusting. Ended up with an upper respiratory infection. Used spoon under the fitted sheet. Moldy wall. Hole in wall in the bathroom. Didn’t even stay the last night. Decided to leave it early because it was just so gross.

Didn't stay. Left after looking at room

I guess the hotel is being renovated but that’s literally all it should’ve been. It shouldn’t be accepting customers for stays at all it’s a very old hotel! My room reeked of cigarettes & the dust was insane!!

The staff was super kind.

This hotel is under construction and is extremely rough. I would have immediately turned around and left if there any other hotels available after a concert.

When u first see the hotel, you think it is a mistake cause it looks abandoned or under renovation. Walking to the rooms it was dirty and musty.

First of all the entire place is under construction which would have been nice to know before booking.. the grounds were not kept and it looked like an abandoned building.. everything in the room was broken, drawers broken, fridge didn’t work; and the smell was awful it smelled so musty. Construction workers were outside my window drilling at 8AM .. so disappointed in this stay

The entire hotel was falling apart under construction. The gym and pool were closed. Everything was falling down. I stepped on a nail walking around the hotel. The baloney was covered in construction stuff falling off the hotel. Very unsafe. The room smelled disgusting. The ice maker didn’t work. Stains all over carpet in room.

The hotel is under construction but they put us in a room where there is dry wall exposed and over all the room is dirty. They also have screwed the curtains to the wall and not on a curtain rod either so you can’t open or close them.

terrible service

Quiet. Loved our room

Exceptional