Hyatt Place Ontario / Rancho Cucamonga

The room was fine. However, the negative part of this experience was that a hotel staff decided to call our room at 5:20am regarding an error from check in. When confronted, the staff did not do anything to respond to this strict inconvenience. This call absolutely ruined our stay and made it uncomfortable. If you are looking for a big room, it’s your hotel. But if you want good service find somewhere else.

Love it

This was the perfect location for us. We go visit our family in California and this location was great! Clean room, pet friendly, the staff was super friendly. I can't think of anything.

The only thing missing was Guests weren't able to grill food outside.

I did not like the staff attending breakfast. They were rude, as they didn’t let me get a piece of muffin at 10:02 am

breakfast no tv service could not get any channels 2 hours later someone came to the room and got it going turned it off and same thing when i turned it back on no channels this was very dissapointing

Superb

I loved the location. You can walk to the mall or local eateries. The checking in and the front receptionists were friendly. I loved that it included breakfast. My kids loved the pool. I didn’t have my room cleaned every day during the five nights I stayed because there was so many of us. So when I asked a maid to collect our trash or give us new towels, it seemed like I would get attitude or they would tell me yes they will and they didn’t. I understand it gets busy, but that’s something that is in their job description. The breakfast isn’t that great when I did find the time to go down there.

The room wasnt clean

Lack luster experience. We had to move rooms because the first room had a terrible smell and black mold spores growing in the shower. The staff had a hard time responding to simple requests for towels and toilet paper. Additionally, the rooms weren’t well maintained; torn couches, worn wood, extremely tarnished and rusted towel racks, dirty irons, old AC units.

Staff was very nice, quick check in. Breakfast was 10/10 Only 2 elevators available but only 1 was working

Exceptional

Good

The room itself looked nice and was generally clean. However, housekeeping could do a better job with details like dusting baseboards and corners—I noticed quite a bit of dust along the carpet edges, especially in the closet near the ironing board. Turning on the shower was frustrating every time. The handle is on the same side as the showerhead, and with the glass door in place, I had to step inside, get hit with cold water, and quickly step back out. There didn’t seem to be any other way to turn it on without getting soaked. There were also two elevators, but one was out of service. Someone I rode with mentioned it had been down for about a year. The remaining elevator was slow, and at times a little unsettling—it would dip slightly when stepping in on the fourth floor. On a positive note, the staff was good, and the breakfast was about what you’d expect. Overall, the stay was decent, but there are definitely areas that could be improved.

Clean, friendly staff and near to mall Nothing

Passable

Hi everything went great! Staff personnel and the breakfast was excellent!

Very clean and great location

Tv didn’t work the whole stay . When we went down to get coffee there none made when we asked staff he said ok and stood on his phone and never refilled it. No parking we had to park across the street at mall . Little things hopefully they can work on

Superb