Residence Inn by Marriott Ontario Airport

Very good

(One minor issue that we did have was the refrigerator would leak water continuously onto the floor)

Had a great check in experience. Bbq area was a nice spot to hang out and bbq was clean. Pool was nice though the jacuzzi was not working. Through out my stay I didnt have the maid clean the room due to a day advance and we keep maintained enough though several times asked them for towels and never came. So ended up taking it from one of the maids carts One night had a terrible odor, so went to the front desk and the night maid came to room and said it was bad as well but since it was sold out couldn't offer us another room. She apologized and helped us spray it down with lysol and suggested we leave the windows and air on. Next morning sprayed the carpet with tide looked under the couch to see the couch bed had alot of pee on it. So before my event went in told the front desk and she said she'll pick a ticket in and will be taken care of. Came back the night and carpets were freshly clean and still little wet. Smelled great. Though the sofa bed was never switched out. Kitchen was great

Absolutely terrible standard of property for a supposed Marriot. Myself, husband and toddler entered into a dark suite with all the curtains shut, only when we opened them did we see the sheer dirt and awful state the room was in. Dust everywhere, stained curtains from pet urine, grime all over the sofa bed, I was worried about my child just sitting on it, let alone sleeping. The wooden furniture was chipped and damaged, microwave completely broken, signs of forced entry on window and door. We did not stay, we immediately went to reception and couldn’t be promised anything better so we asked to cancel our reservation and left. We were informed that many hotels have taken in homeless in the US and that’s great, but apparently the rooms can be left in quite a state of disrepair and hotels aren’t doing a thorough clean/renovate enough to then welcome the next paying guests.

Very attentive staff

The area that it was in Wasnt as clean, i had requested towels and they never arrived

Unfortunately, cleanliness was a major issue. The suite had an unpleasant odor when we arrived, and there were small flies in the room. We also had to wait quite a while for bedding for the pull-out couch. The bedding and linens had visible stains, including lipstick stains on pillows, and the beds themselves were absolutely disgusting with huge noticeable stains making it hard to relax and feel clean and comfortable. Around the property, we noticed litter, discarded towels, and general maintenance concerns. Because of this, we did not feel comfortable using the pool or hot tub. Breakfast was well stocked and enjoyable on Saturday, though Sunday was much busier. Everything was a mess and we had to ask to pretty much replenish everything as it was gone. Overall, the room size, staff, and breakfast were positives, but the cleanliness concerns significantly impacted our experience and would make us hesitate to stay again.

The air conditioner worked Staff unorganized! Rooms not ready, people having to wait past 4:30. People upset! The refrigerator didn't work right water leaking all on the floor. Bed was so uncomfortable. the mattress probably is so old. Shower tub was disgusting, dirt stains I didn't even want to step on it. Television didn't work, they had to come fix it. This place needs to be renovated!! For reals!

Charged for parking, not told about it. Bathroom had trash still in it. Couch was unusable,just sunk into it. Sketchy people around , hotel is used as a residence for some people. Noisy.would definitely not recommend at the price point. Can douch better.buyer beware

Don’t stay here. Needs major refurbishment.

The room that we stayed in was extremely dirty. We did not have enough clean towels and there was no cleaning service or staff on site. The room was spacious but was not keep up well. We called the front desk to ask for cleaning service multiple times but no one returned our calls. The property was not well maintained.

Breakfast was good just was missing the waffle maker. Katherine was very kind and helpful! Overall customer service is excellent! Made our trip better with friendly staff.

Trash bags and loose trash on the ground outside some rooms.

I was thinking about this place, the carpet really smells like very old. The staff ok, but breakfast and kitchen are horrible! The foods so limited and dinning room dirty, only one person and she not friendly with the clients.

Good Breakfast

TERRIBLE

Got there yo check in, there was no one at the front desk for about 10 minutes. Finally when someone showed up he complained about the long line of guests waiting to check in. The room was completely unsatisfactory. There were roaches in the room and the condition of the shower was disappointing. Would not recommend anyone to stay there.

Hey spacious rooms and services we great.

It was nice clean and quiet. Rooms were excellent. They wanted to charge $150 non- refundable pet charge.

Bad