Tru By Hilton Orlando Convention Center Area, FL

Great service.

We had a great stay. We came for a week while I had a conference. Great room. Great location and great price. With stay again

Every thing was great but the coffee in the lobby was cold and they would not remake or reheat

Great for families

Classic Tru, service and accessibility was fine. I would have liked for the front desk staff to be a little bit more friendly the demeanor was professional but a smile sometimes can go a long way. I must say I overlooked the charge for parking when I booked. I was actually surprised since this was Orlando. This is an extra fee to consider of you are purely looking g for the best price. Nice pool and the grounds are well kept. At this time there are no northern hotels next to.

When we returned at 9:00 PM, the room had not been cleaned and we still had no hot water. The front desk explained that because the "Do Not Disturb" sign had been displayed earlier that morning, housekeeping did not return to check the room. The rooms are only cleaned every other day unless so make sure to let them know if you have the sign around 9/10 am. After several calls, the hotel engineer finally fixed the hot water issue and housekeeping provided fresh towels, but by the time everything was resolved it was nearly 11:00 PM. We had an early volleyball tournament the next morning, making the situation even more frustrating. While the staff eventually addressed the problem, the lack of communication and delayed response significantly impacted our stay.

Excelente todo muy limpio

Its was a fine stay except the air conditioner in our room was very cold or strong. The room had a musty smell which I believe was caused by the lack of circulating air. Other than that the stsy was ok.

It was a nice hotel to stay before our cruise.

Overall the stay was good. Room was clean although it did feel a little damp and but after we got the AC going it helped a little. Check in was okay although the girl didn't tell us that we had to pay for parking nor did she give us the water bottle for being Hilton Honors Members but thats really not a big deal. Bigger deal was not telling us about parking & when I asked someone else, he told me that I was at risk of being towed (cooooool) Secondly they don't clean the rooms every day, when we asked for clean towels we were told they would come, but they never did. Pool was clean & so were the rooms. Pillows could use an upgrade but its fine for a quick weekend trip.

Good shaff

Friendly and helpful staff, clean rooms, nice game area, gym and outdoor pool area.

Excellent service all clean the breakfast was very good

Staff was great and friendly room service was excellent. I was able to text and let them know if I needed anything.

Good

Definitely coming back

Loved the free breakfast

El problema grande de este hotel es el agua, cada vez que se abre un caño huele fuerte a desagüe, incluido el agua que tomas, claramente aquí tuvimos que comprar botellas en tiendas porque era imposible consumir lo que ofrecían. FYI: cobran 20 dólares la noche adicionales si vas con auto

Clean and enjoyed the bar

The rooms are clean and location is very convient to the attractions. The only con I have is that the beds are are not comfortable. I used a pillow to lay on in the bed because it was not soft enough.