The Westin Pasadena

Multiple plumbing issues. Backed up shower drain, backed up sink and toilet that flushed continually on fist use. Staff were quick to resolve the issues, however, this is not what anyone would expect from the brand or for the price. $30 “destination fee” was a way to extract more money with zero benefit.

Bathrooms not as clean. Carpet torn, hair in bathrooms. Beds were uncomfortable. Bathtub was patched up. Lobby was nice clean, friendly staff.

Nice location. Parking is too expensive!

Location , cleanliness , friendly staff ..Damian at check in Entire hotel air conditioning went off .. no notification .. had to find out by walking down to the front desk since no one answered the phones … no fans and no resolution except to check out at 9:40 pm at night with no offer of help finding a hotel … sad customer service

They stay at the Westin was very nice. The hotel staff was very knowledgeable, rooms well-appointed and comfortable. We will stay again in the future.

There needs to be more attention to detail. We had to switch rooms 3 times first room no AC, second room TV wasn’t functioning, third room finally fully functioning but still just like the other rooms…. Very dusty and there were ants…staff is great but hotel owners and higher up management really need to either hire more people or change the way they’re doing things.

Exceptional

Very good

Unfortunately, this visit fell well below the standard I had come to expect. The king room I reserved was noticeably disappointing. Upon arrival, the bedding appeared less than clean, which immediately raised concerns about the room’s upkeep. Additionally, the television service was not functioning because the cables had been disconnected. While I was able to resolve the issue myself, guests should not have to troubleshoot basic room amenities during their stay. The most significant letdown was the bathroom. It felt outdated, worn, and in need of renovation, detracting from the overall comfort and quality of the room. Not The condition of the bathroom made the accommodations feel far below what I remembered from previous visits. What makes this especially disappointing is that I have genuinely enjoyed staying here in the past. Based on those experiences, I arrived expecting the same level of quality and attention to detail. Sadly, this stay did not deliver that experience and has left me considering other lodging options for future visits. I hope management takes this feedback constructively, as this property has the potential to provide a much better guest experience than what I encountered during this stay.

The location is great and makes all things Pasadena very accessible. Staff consistently friendly (front desk, restaurant, valet) all around. Wow, so this once very nice hotel is TIRED. The public areas seemed up to par, but the room was tired and not well - equipped. Furniture all nicked and scratched. Shower/fixtures not great. Closet door that would not stay open on its own and would slide closed on your hand when retrieving or putting up clothes -- seems minor, but is very annoying. NO FULL LENGTH MIRROR -- really??

It was dusty dirty and the mirrors were bad and the tub had hairs from previous guest

Was there for a family event near by…changed from Marriott to Westin due to a family members insistence. Pool was not in order, rooms were tired, staff was fine..restaurant was average at best…parking cost ridiculously expensive, valet was slow, and totally regret changing from the Marriott. Location was the only benefit. For the extra expense…it was not worth it.

I was frustrated because I think the phone in my room did not work, I needed help logging onto the Wi-Fi and then also calling down to get my car out of valet. And every time I dialed any number. All I got was a busy signal so there was no way to reach the staff of the property other than going downstairs and talking to them.

Very good

Exceptional

Nice room. Good location. Pool was being renovated but option nearby hotel.

Staff were very good.

This hotel was centrally located, clean and friendly helpful stsff

Mainly the hotel was great.they where doing matainence to pool an other areas.so the pool couldn't be used

Staff was excellent