SpringHill Suites by Marriott Houston Pearland

Rooms are very outdated. Staff was very irritating in the fact that on the morning of checkout house keeping was at the door at 9am to remind us check out was at 11. At 11:00 as we are walking out the door to the room the office is calling to verify we had left. Very unsettling that they are in such a rush to run out paying patron who have done nothing to make them do so. If I could give just hospitality a zero I would. Will not stay here again as it is very outdated and in need of many repairs.

Our room wasn't very clean, there were no trash bags in our trash cans and 4 roaches in the shower/bathtub

I will definitely stay here again when in town!

The location, I wasn’t far from where I needed to go. The room was dirty, there was hair on the beds, phone, and sinks. The bathroom was horrible not clean. There were roaches crawling in the tub as well as dead roaches on the floor.

Needed upgrades, sofa had stains, floors were dirty and shower was so bad that we put a towel down to shower.

I rented this room because my mother is special needs. They had everything we need to make our stay comfortable for her. The fridge didn't work but they fixed it super quick. The staff is exemplary

The hotel was great. The staff was excellent. The rooms were clean. The reference was OK. Wi-Fi was terrific.

Area None

I liked the spacious room and the convenience of the location

Great stay

I like the location.

Na

I had a great stay at this hotel. Everything was very nice and clean, from the rooms to the common areas. The staff was friendly and made sure everything was well taken care of. It was comfortable, well-maintained, and I would definitely stay here again. I didn’t like was the checkout experience. Checkout is at 11:00 AM, yet housekeeping knocked on my door at 9:30 AM to ask about my departure, which woke me up earlier than expected. It felt a bit rushed and could be improved by better coordination with guests’ checkout times.

Wonderful

The fact that I asked the staff 3 times to tidy up the room and bring extra towels. The breakfast could have been better.

Staff were very helpful

Good

Room had a very bad moldy smell and the tv was going out. Went to front desk to explain and wasn't offered a situation other then to contact management on Monday morning. So we had to leave before midnight. And was still charged

Location… Room had a smell, toilet paper to far away from the toilet and the heating system didn’t seem to work!

We like that the hotel inside and outside was beautiful and clean. The hotel staff was amazing. The breakfast was delicious everything was so well organized. We also like that there are NO PETS ALLOWED. We love everything about this hotel stay.