DoubleTree by Hilton Phoenix Midtown

Staff was very friendly and very helpful with all of my questions, room was very spacious more than expected for a very good price. Ac could have worked better but it also could have been user error will definitely be back with my fiancé soon!

Nice hotel, not nice area of PHX

Parking was a pain, down around the corner. A hike from the front door. Room elevators were also a hike away from the front desk...you'll get your steps in for sure! AC not adjustable...seemed like preset and controls were there for looks.

The state of the accommodations were just fine. The problem is that I left a very expensive, personalized dental appliance fit to my mouth on the counter. When I called back to have the hotel ship it to me, everybody says they have never seen it. Someone clearly was lazy and just discarded it, rather than treating it as potentially important personal property. I now have to spend at least $1000 to replace the mouthpiece, when I shouldn't have had to do that.

Gteat services, we really enjoyed

The hallways had a slight water smell. You can tell that they have/are updating but the hallways need improvement.

Staff was great - clean and quiet!

Customer service is excellent!!! Asked for extra pillows and towels as I checked in and they arrived at my room about 30 seconds after we did! Will definitely be staying here again

Very comfortable

The room was clean, comfortable beds and close to the places we needed to go downtown. Would stay again!

Another disappointment was the removal of the free buffet breakfast. I had no idea it was discontinued. There wasn’t even any free coffee in the lobby. That is pretty sad. The rooms were nothing special. Very basic. The hallways were extremely hot. Also, there wasn’t even any a sewer smell in a certain area. I will not return here.

Great location for our need.

Staff is amazing! Helpful and friendly. Extra pillows and towels arrived in less than 5 mins. Rooms are very spacious and air conditioning works great.

Customer service at check in was great! The grounds and the rooms were clean. AC unit was loud and woke us up throughtout the night when it kicked on. Restaraunt was closed but we were there on a holiday wknd. Overall a good stay and would recommend to others

Air conditioner was extremely loud!

Nothing Parking... Door was off track, had to slam it to close .... No complimentary breakfast, far elevators

I would definitely stay at this location again.

I chose this property because of the pool and hot tub so that was disappointing. I get tired of this being the case at so many hotels. I paid more for this one to have the amenities. The staff was very helpful and friendly and I appreciated their help with a few things. They get 5 stars all around.

Very nice suite, clean room.

The A/C was good, my room was terrible next to the elevator shaft. I could hear and feel the vibrations from the elevator all day and night long. I was going to stay an extra day, but they tried to gouge me. And they weren’t very accommodating.