Holiday Inn Express & Suites Phoenix Midtown by IHG

The only part I did not like about this location was that location has maybe 200 rooms with only about 20-22?? Parking spots. They did offer for me to park my vehicle in a garage that was about 200 feet from this location and they did say that security was there on location but I’m sorry I don’t trust anybody, I worried if my catalytic converter would be missing or if my vehicle would be stripped down or gone all together. I did see homeless people around building. Not sure if I could recommend this location only because of parking situation.

Very clean and basic. Holiday Inn Express is always a reliable chain for me. The breakfast was decent. Eggs and sausage in addition to the usual muffins and cereal.

Nice one night stay prior to flying home. We have stayed here in the past and have always enjoyed our stay. Clean, spacious hotel with friendly front desk staff.

Convenient to town , clean rooms , cinnamon rolls are 💣

The rooms were clean big a lot of space The pool I wasn’t too satisfied with it no jacuzzi

Exceptional

The hotel being new and the convenience of the location. Pillows were too high.

The plumbing turned off mid stay. Had to switch rooms. Then, the new room's shower door would not close. Had to hold the door during shower use. Had to switch rooms a second time. A little stressful moving from room to room. Staff was nice. Breakfast was good.

Hotel was very clean and spacious. Complimentary breakfast with hot items was good. 5:00 am breakfast start time is great for early risers. Front hotel parking was not abundant but there is also an additional rear parking structure with overnight security. Price of stay was also very reasonable.

The man at the front desk was very accommodating. He cleaned our bathroom and brought extra towels if the water reappeared. Also made us feel safe and welcome. The bathroom floor was soaked with water. We had to stay in that room because the hotel was sold out. It was unsettling and gross.

Clean

The room was clean and updated. Liked that all bathroom stuff was included. The breakfast was good too and started at 5:30am on weekdays. There was parking structure we could use. The room was slightly small but considering it was in midtown was decent.

Very good

The bed and pillows and the breakfast The attitude of the man at the front desk. I also didn't like the fact that my room had no internet and I reported it every day for 5 days and the guy at the counter kept telling me to reset the TV and nothing changed. Every single day they told me they would send someone to my room and nothing changed. Then I spoke to the actual hotel manager and she refunded me half of my stay so she did make up for the loss of not having Internet or not being able to do any of my work on my laptop. And when I told her about it her manager under her starts arguing with me and then calls me a liar. I was furious at that point. If he works there and I come back to return, I will not be staying at that hotel. He is a horrible customer service representative for this hotel. He was rude and disrespectful and he did not accommodate whatsoever.

Clean, spacious room, parking on site, very nice breakfast Our room was close to the elevator so it was a bit noisy

I am booked 2 room 1 don't have hot water

I loved the counter space and open floor plan. Comfortable and amazing view. The TVs were not working properly (couldn’t stream). The bathroom was very small. The lamp in our room was out. Long walk from the parking garage.

-24hr fitness room -Clean hotel -comfortable bed -Room had funny smell. - Bathroom needed cleaning - Pancake machine was down during breakfast

To hotels.com, the accessible rooms only available with 1 king bed. At booking I was able to select 2 queens with upgrade option and we could not get an accessible room. We managed with purchase of accessibility devices.

The location was good for my medical testing. The accomodations were not up to the same standards as other Holiday Inns we have stayed at. The beds were not as comfortable, the area of the hotel we were given was facing the road ( requested a quiet area) with alot of very loud traffic all night. The room was quite smaller. No places to eat in the immediate area and the check in person, although cordial, was not very interested in giving us details of available places to eat. Glad we only had to stay one night.