Hilton Garden Inn Phoenix Airport North

Great place to park and fly

The room just had the smell of cats that were spraying in the room. I had to go buy air freshener.

There was 2 problems with the room we had the bed frame made noises like it was going to break and shower head need to be replaced but.actually everything else was great I would recommend this hotel to my friends.

Nice view and nice room

This hotel has the most welcoming, helpful staff I’ve ever experienced. They made me feel like a truly valued guest. My room was spacious and clean. The bed was comfortable. The A/C wonderfully cool on a hot day. I got a great night’s sleep and was refreshed for my drive north. Thank you for making my stay so pleasant. I’ll be back.

Easy to get to the airport, and a few minutes away from Scottsdale which was a nice stop! Hotel was clean, breakfast was decent and the hotel bar area was nice as well

Just a quick stop in between flights but the rooms were nice, and clean.

Great place for overnight stay before needing to get to airport next day. They have 24/7 airport shuttle.

Shuttle was 20 minutes late to the airport, staff offered no explanation or concern.

Was only an overnight stay

Room and breakfast Everything was ok

I landed at 11:00pm, got to the baggage claim to request shuttle. A link was sent to me to arrange it myself. I submitted the request and it told me where to go to get pick up. That area was closed off due to construction. I called the hotel again and was told to go to 44th St via the sky link train. I did that and it was going to be another 30min before getting picked up. It was now 12:30am. I ended up calling Lyft. I check in and the first two rooms the AC was not working. Finally the 3rd room was good. It was now 2am and I still needed to wind down to fall asleep. I then had to be up at 7am. I get to work and see I was charged twice for the room. One on the card I used when putting in the reservation and then again on the card I used for incidentals knowing no charge would be made to it. Now I have to wait a couple of days to see if one of the cards get credited back. Nightmare and will not stay there again.

Great stay

Our stay at the Hilton was good, the rooms were clean and nice. However we had a terrible experience when we first walked in to check in. We walked up to the front desk and didn’t get acknowledged until we said something. When we told the woman that we were here to check in, she proceeded to roll her eyes and sigh and then checked us in. Not a good first impression.

Convienent

Very good

The hotel was nice but I picked this hotel because of the free airport shuttle. When I arrived I was told to use their app to order the shuttle for the next morning. I did and scheduled at 5am pick up. That morning at 4am I was notified by hotel personal that there was no shuttle and to find my own way, and pay to pay for it myself. I am a senior and never used UBER. I got to the airport and at 6am I was notified by the app my shuttle service was canceled. A very upsetting morning.

Our visit was just 1 night. We got there a little early for check in, but we easily got our room with no problem. You can tell the hotel is on the older side, but is still very clean and has all the amenities one needs. The pool was great, bar and restaurant onsite is a huge plus! Staff was very friendly and helpful. The only negative thing I have to say is that the door to the room is really heavy! I’m an average 53 yr old woman and not a total weakling, but that door made me struggle. Definitely not a deal breaker. I would stay here again.

Breakfast was adequate. The handicap room walk in shower had no handrails so in my opinion was not ADA. Nothing to grip for moving off the toilet. Bathroom proper was tight

We stay here whenever we travel and found the property wonderful!