Hyatt Regency Phoenix

Exceptional

Great stay with the family! Friendly staff.

The front desk staff was very nice and courteous. As well as Corey who is one of the bartenders. So Saturday night me and some friends at the hotel restaurant downstairs and the server was rude to us right away. Snapped at us and told us the kitchen was closing so that we needed to order fast. Which we did we know what we wanted. Then our food was cold and stale. Then it was about 15-20mins before our server came back to check on us and my friend ordered mozzarella sticks and they were never brought to us. When the server came over we asked about it and his response was " well too late the kitchen is closed". Then when my friend was explaining to him that the food was cold he walked away when my friend was still talking to him. I Then went to the bartender on duty and asked for a manager. It took her 15mins to come over to us but at least she was polite. The server tried to have our food remade and at that point it was too little too late. She did take care of our bill but it was just so rude that we just got done working our shift at Fan Fusion and we were just starving and then to deal with that kind of rudeness was not called for. He choice to be in the service industry if he doesnt like it then quit. No reason to be a miserable person to others. I work in customer service and even if im having a bad day I dont take it out on them because its not their fault. I'm sorry he had a bad night but again not my fault and not my problem.

We stayed downtown for the Rod Stewart concert. The Hyatt is nice, the staff at check in were very polite. The bartender was great. Highly recommended this hotel for a stay downtown, hope to stay again.

Parking is expensive. Location is fabulous for downtown events.

Very good

Everything about the room was great, no issues. The staff at the Hyatt were exceptional. There are no less than 4 individuals that helped us feel at home and will be letting the manager know who they are. The breakfast that was included allowed us to choose from ready made items, prepared items or the omelet bar which was excellent. The self parking was just across the street and I received a bar code to scan that easily allowed me to zip in and out whenever I needed to. The gift shop was more than adequate and I found what I needed in there. The restaurant was great and the servers were attentive. The only issue was ongoing maintenance with the elevators that slowed some people getting up to their rooms, but it was being attended to and not ignored. I attended a reception in a second floor conference room and was treated to a caesar salad station with quite a few options and sides. The staff assigned to us were exceptional and attentive. I have absolutely nothing bad to report, only good things!

This was such an amazing hotel, the staff was amazing and really took care of us. Valet was timely and overall this hotel was a highlight of my trip.

Beautiful hotel, very well kept. Smells almost tropical when you walk in the lobby to check in. Valet was super quick to get my vehicle when requested and were super helpful with directions. Open concept hotel so it was quite loud as there was a conference - we were on the 7th floor, conference was on the 2nd floor and the sound echos up to the surrounding rooms. Pool area is nice, nothing too fancy but a good place to catch some sun.

Exceptional

Will definitely becoming back here

Loved the room and pool

Awesome staff very friendly

I liked the staff was very helpful and accommodating. I did not like I had some type of insect on my pillow. It was addressed promptly and professionally. The restrooms are a bit dated but the hotel is clean. This was my second stay here due to convience and proximity to everything.

The room is spacious and the view is good

clean and v convenient to convention center

Amazing staff! Great breakfast options and conjoining restaurant as well as super clean room and great amenities/location!

The staff were exceptional especially the bar staff. food was over priced and sub standard. Breakfast wasnt really known about. The rooms were very outdated and in need of serious updating. Paying the additional price for a terrace was a big mistake as it looked onto the roof of a building across the road.

Very close to all my needs.

Clean room