Intown Suites Extended Stay Phoenix Az - West

Great experience

The refrigerator barley cooled and leaked water everywhere. The TV was so dirty i had to clean it 3 different times to get it clean , the dresser top, the table top all turned my paper towels black when i wiped them down. One of the property employees came harassing me about a dog! I showed him I had no dog or any animal and he said oh must have been a different room! Then the same employee came back and tried to get me to pay for another day. Twice! Even after I showed him my receipt. People woke me up fighting on both sides of my room on 2 different nights. Homeless everywhere! This place has a fence around it and a security guard at the entrance and it is definitely a necessity! I'm sitting in a new motel and can still smell that place on my clothes and pillow and blanket. The laundry room, nasty! I went to a laundry mat.

The room was not very clean and had a pungent odor. The floor had stains. Although there is jo smoking there was an odor of marijuana outside which is not appropriate if you have children.

Unprofessional st

First thing I had to do after checking in was clean the room . So not clean to my standards by far .

No pool or jacuzzi

General manager is very disqualified to be one very rude sexist property was very gross roaches bed bugs broken locks on doors! Was unwilling to do a refund! Will never book on Expedia again!

The property is so nice for the rate, very quiet and comfortable, homeless people are all around but don’t access the property because they is 24/7 security at the gate. Overall it’s a good experience

The room was clean, management was friendly

Staffing/building needs improvement. Better management skills needed for front desk agents, manager was rude when attempting to book for another weeks stay! Wanted us to stay in the same room without cleaning although we checked out and were rebooking hoping to get into a different room.

Yes

Yes.

I could not do the check inn, hotel doesn’t have support after 7 pm and sundays

Really decent room. Quiet enough and felt safe

Was just a decent stay

I had only one roll of toilet paper and the bath was horribly used .

Clean & Quiet

Staff is very helpful and polite. Thank you Daniel for all you do.

Terrible place to stay! Staff is discriminatory! Place is filthy with roaches all over, homeless everywhere! Very unsafe, security guard is gung-ho, pulled his mace out and threatened to use it! Bathtub fixture was broken, I asked to fix…took 3 days and maintenance just walked in without knocking! I had to call police due to the constant knocking on my door to do a security check to make sure the room is safe!! (SERIOUSLY) They would not provide a do not disturb sign! DI NOT STAY HERE!!!! The worst place in the world! Caucasian manger is unruly, the mexican workers are very unpleasant/unprofessional yelling and screaming and I couldn’t understand a word! Corporate needs to be contacted as well as the health dept! Smells of human urine and excrement all around the motel! Totally disgusting! NEVER STAY HERE, ENTIRE STAFF IS AWEFUL! You’ve been warned! Very unsanitary and the homeless population and trash all around the motel is nasty and unsafe!

The property was much better than expected. Seeing security on the property was very good. Young lady and child screaming and crying 2:30-3am was horrible. When this noise finally subsided, unable to get to sleep since person on other side tv up too loud. This was a total waste of money, unable to accomplish anything planned because of inability to sleep the previous night.