TownePlace Suites by Marriott Ontario Airport

Nothing They canceled my reservation without any reason. Rude and bad service

Because of this, we were left scrambling late at night while every nearby hotel was sold out. We ended up having to spend the night in our car, which was extremely stressful, uncomfortable, and completely unacceptable after paying in advance for a room. Very disappointing experience and terrible customer service. A reservation should mean your room is guaranteed, especially when it has already been paid for.

Front desk staff very lovely and welcoming. My only recommendation is to advise the free shuttle service (it’s called “The GOAT”) to fix their App interface because it asks you “by what time you need to arrive at the airport” and then proceeds to offer to pick you up between that time and 15 minutes after that time, which guarantees you’ll be actually arriving at the airport later than the time you selected to arrive there at. Plus when you add on another 15-30 minutes to pick up other guests at other hotels along the way as well as the actual drive itself to the airport, you’re looking at arriving there 30-60 minutes AFTER the time you selected to ARRIVE THERE BY. A really obvious error and common sense update that they need to make ASAP on their App to ensure that guests do not arrive late and miss their flight. Also this App also needs to update their GPS interface because when I first attempted it (inside my hotel), it insisted that I walk across a large shopping center parking lot with all my luggage to go to a different hotel to get picked up by the shuttle?!?!? How ridiculous is that, especially for the elderly and/or disabled let alone everyone else. I paid to stay at a hotel advertising an airport shuttle, so fix the App to ensure it 100% picks the guest up at THEIR hotel, as advertised.

The staff very helpful and polite. The hotel was clean as well as the rooms with plenty of amenities. The pool was rather dirty. A lot of leaves and debris. It needed to get cleaned but other than that, it was great.

I think the hotel was very clean, I am very impressed with how clean and neat everything was. Check in staff were very friendly. My only complaint would have to be checking out and the housekeeping staff, if check out is at 12pm why are we knocking on the door at 9am even with the “do not knock” on the door handle? Then again at 10:30am.. at that point I just grabbed my things and left.

Our room was pre paid we dod the deposit they told us one card did not work we showed them it did and they asked for my card charged it too and now they keep trying to charge us the cost of the prepaid room on top of two deposits

Not much. Noisy. Initially the AC and television were not working and maintenance had to come in - very inconvenient. Room next door very loud at 110pm , lasting for over an hour.

Parking fee

Breakfast and clean Noise outside of my room

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

Clean room. Friendly staff

Very helpful and quick. The property is very clean and helpful Everything was great

The bedding was a major concern. Our daughters had to sleep on the mattress from the living room couch because there was no suitable place to put the main mattress on the floor. That couch mattress had exposed springs and was very uncomfortable, causing our children to wake up with aches. In the kitchen area, the microwave was installed in a way that it couldn’t open fully due to the wall placement. Although the hotel provided a smaller microwave, it wasn’t suitable for larger meals. Additionally, the oven was placed next to the refrigerator without proper ventilation, making the kitchen extremely hot and unsafe for our kids to be around when the oven was in use. To add to the inconvenience, we had to keep the oven door open while cooking because the sheet pans provided—and even those we bought ourselves—did not fit inside. This made it difficult to prepare meals, especially during something like a Christmas dinner, and was simply not the level of convenience we expected. In summary, these issues made our stay far from comfortable, and we hope the hotel takes this feedback seriously. We’d rate the experience a 3 out of 5, due to the staff being very helpful. but overall, it was quite disappointing for the price.

The hotel needs a dedicated security staff and more security cameras. A man dressed in all black knocked on my door at 4:00 am and then disappeared.

Friendly staff

I didn't like the fact that a dog kept barking on the 4th floor at 330amuntil 430am. And someone kept knocking on my room door from 10am until check-out every 15mins

Clean rooms. Everything was great,my wife & I were very satisfied

Convenient location, spacious room and functional kitchen.

Everything the staff was kind and quick with any and all requests.

Place was very clean and also very spacious. Hotel offered a lot of commodities and was very close to a lot of walkable food places.