Hilton Garden Inn Los Angeles/Redondo Beach

Exceptional

Disappointing

The credit card I paid with was fraudulently used several places around your hotel the exact same dates I was there. I believe someone at the lobby desk used my card information to charge hundreds of dollars. There was hardly any water pressure so the shower was not good. The app said there was a complimentary breakfast but they said I had to pay…only the coffee was included.

But the staff was super kind and helpful!

The breakfast staff are very nice and accomodating though. Luckily we stayed only one night.

Passable

Family trip and the room was awesome. Quite convenient and spacious. Would definitely stay again

Very nice hotel

The hotel had everything you could need, from ice machines and comfortable rooms to food available on-site. It was conveniently located right off the highway, with a gas station nearby. If you have a rental car, there's even an In-N-Out Burger just around the corner. Overall, it was a very convenient and comfortable place to stay. This is my second time choosing this hotel and I plan to stay here again.

Had a really nice relaxing stay

The poolside service was great!

I thought I paid for breakfast with my reservation and the staff instructed me that it would be an additional fee so I just didnt attend. The $25 a night for parking is excessive too. The parking lot is connected to the property? Seemed to be an unnecessary tacked on fee. Im a travel model and don't plan on returning die to those two discrepancies.

Great service at check in and service during the stay.

Exceptional

Customer service and clean room

Everything was great, clean and friendly staff👍

Everything was great! Thank you.

Passable

The showers were so small. I could barely turn around without hitting my arms on the side sides of the wall.

Unfortunately, there were several maintenance and cleanliness issues. The bathroom sink stopper didn’t work properly — water wouldn’t drain unless the stopper was completely removed. The toilet kept running and required jiggling the flapper inside the tank to stop. We found brown M&M’s scattered across the carpet and stepped on a bobby pin left on the floor. The bed sheets had noticeable reddish-brown smear stains. The room faces the highway and overlooks an outdoor camping tent, which made it noisy. Parking is available but costs an extra $25 per night. I strongly recommend double-checking that breakfast is included when booking — I thought I had selected it, but it didn’t appear on our reservation. We ended up paying $22 per person for the buffet, which wasn’t worth the price in my opinion. The hotel has a gym and a pool, but the pet potty area is right next to the pool. When the wind blows the wrong way, the smell of pet waste could be terrible. Overall, while the personalized TV welcome was a nice detail, the maintenance problems and cleanliness issues made this stay feel uncomfortable. The hotel should address these basic upkeep concerns.