DoubleTree by Hilton Richmond - Midlothian

Surprised at the cost to park. Decor was down beat. Would have chosen better colors for a dated property

Breakfast was wonderful as were Sabrina, Chastity and Janette. Issues: First Room 231: The lines were blown out Thursday and hot water was running from shower & sink. I cleaned both. Bathroom floor wet - I dried. Also the AC would not work right. Moved to Room 334: Toilet wanted to overflow every 2 flushes. The sink spewed water as there was no aerator. The water in the shower would not cut off. We reported the problems and told they would be and were fixed Friday. Not done. Reported again and told it would be done Saturday. Only the aerator was put in. Then we noticed the hand held shower wand had a split line. Reported and not fixed. After 5 attempts to inquire about the repairs and my husband saying he was going to give them a 1 rating, they put in the aerator and attempted to fix the water cut off in the shower. Still leaked unless someone really strong turned it with all of their might. Then yesterday the sink started stopping up. We did not report it as we were leaving today. And, the Cleaning person came by yesterday - I said we will be gone in 20 minutes. No service that day. Last, there was a $10 parking fee not known until checking in the hotel. They waved it when we had to change rooms.

The hotel was in a good location. There was a. 40.00 charge added ( 20.00 per night) if you ordered extra things sent to your room. You got it back if you didn’t use it. Parking was 10.00 per night which I didn’t realize at the time of booking or we would have stayed at one of the many other hotels around that have free parking. The parking lot was huge and tons of parking was available so the parking charge is ridiculous. The restaurant looked nice but we didn’t eat there as you had to pay. The breakfast was not included in your stay. All in all the hotel is not worth the price and definitely will not stay there again. Will choose another just as nice and more reasonably priced hotel nearby.

Breakfast was definitely not worth it. Everything was cold (at about 9:15) including the eggs and not much was left. Only got taken once.

The hotel was very nice. I just have never had to pay for parking . I can see paying in a parking deck but not a parking lot.

Location

The hotel is great and the staff were friendly. I didn’t give a 5 star review because you have to pay to park even though you are a guest and also breakfast was not included. For the price of the stay I felt those should have been included. For that reason I will not return to this hotel. Felt as though I was being nickled and dimed.

Me and my boyfriend found 3 roaches and we end up moving rooms in the middle of the night.

Very friendly staff, super clean. Wedding we were attending reception held here. Wonderful experience all around!!!

Staff was nice. Hotel was clean. Room was clean, one of the drawers was broken, but plenty of other room for unpacking, the pillows were amazing. The gym was nice, a lot of options for working out. The warm cookies were really yummy. My only real complaint was the pool. I picked the hotel specifically for the pool. It didn't look like the pictures at all and the water was cold and murky. We couldn't see the bottom, so it was a little creepy. I missed the part about the parking fee, so that was kind of a bummer too.

The receptionist made several mistakes and had a poor attitude during a simple check-in. They certainly don't advertise that the typical little breakfast buffet, with terrible-tasting scrambled eggs, is not free. No free breakfast. And the signage in the large parking lot does not make it clear that parking is not free for hotel guests. It should say, "PARKING IS NOT FREE FOR HOTEL GUESTS." I got a parking ticket.

Breakfast buffet was very good indeed. Set up of facilities was good. Staff were all helpful and friendly. Building feels a little tired. The women’s bathroom in the pool area had problems - toilet wasn’t flushing and faucet wasn’t working. Pool water was also cloudy…

The hotel itself was nice, however, I found it frustrating that they make you pay for parking in their huge parking lot. It just seems like a ridiculous fee considering that they are not in the center of Richmond. Parking fees should just be include in the total cost when booking.

Arrived at the hotel ahead of check in time and we were able to get right into our room and settled before heading to the event thar brought us to Richmond.

The hotel was located close to restaurants and shopping.

The cleaning service

Locations The cleaning service

Despite renovations rooms were dated and not very clean. Air conditioning did not work well, could not get below 74 despite being set at 60. Trickling water pressure. Told front desk staff but could not be fixed.

Very good

Very outdated and dirty room for the price. Customer service was great!