Hilton Richmond Downtown

Cons: Poor Services (no extra bedding for the sofa bed - my elderly mom was cold while sleeping during the first night; the safe is locked - not operational) Poor Maintenance (the bathroom had no proper ventilation; the bathroom door is jammed with extreme loud noise when opening it each time; water station is not operational in the gym) Poor Housekeeping (the duvet was soiled; there were fruit flys around the garbage cans in front of 6 floor elevated doors

Loved this hotel. Clean. Friendly staff. Great location!

Great value

When we arrived, the room was clearly not cleaned properly. There were food crumbs and snacks all over the carpet, dog paw prints on the chair, and coffee stains on the wall. These are things that should have been noticed and cleaned before a guest checks in. I texted the hotel staff and requested housekeeping. I was told someone would come to the room at 7:30 PM. I even removed the privacy sign from the door to make sure they could enter, but nobody ever showed up. The only positive part of this hotel was the valet parking staff, who were friendly and helpful. Unfortunately, everything else was disappointing. The room was not clean, the service was unreliable, and the overall experience was far below what I would expect from a 4-star hotel. I honestly don’t understand how this hotel maintains a 4-star rating. I would not choose to stay here again. ⭐⭐☆☆☆ (2/5)

The hot water mixer in the shower just did not work and this was frustrating.

Staff very nice, helpful, professional

Terrible hotel and terrible staff. I was visiting a family member at VCU who was in ICU. I contacted the hotel through hotels.com to let them know I wasn’t going to make it that night and when I arrived in the AM they had cancelled my booking for both nights and wouldn’t let me check in even for the 2nd night even though I had reached out to them. Thanks goodness I booked through hotels.com who were able to grant me one key points to cover another stay despite what the hotel did. Wouldn’t recommend staying here to anyone but a big thanks to hotels.com

Location was nice

Great staff! Great downtown location! Clean and quiet.

Location is very good, breakfast was very mediocre. Should’ve offered one complementary bottle of water for each room occupant.

The hotel was amazing!

The valet was rude; upon my arrival, they said I couldn’t unload my luggage or being at the hotel entrance unless I paid them. I had to ask for assistance at the front desk. The property doesn’t have self parking

Exceptional

The room we stay in was good enough for 2 people. The room was to far from the elevators, could of been okay to be a little closer.

Pleasant

Exceptional

Clean

Location The room was terrible. Dark and depressing. It had one three foot wide window overlooking a courtyard. The door to the room was broken and wouldn’t close pushed it to left to make it fit in the opening. Someone looked at it the first night. But never fixed it. also room was never cleaned. I guess we had to request that.

Superb

Great choice, great hotel