Homewood Suites by Hilton Richmond - Downtown

Breakfast did have many options but nothing that really stood out. Free parking was great! Actually finding the way to the hotel from the parking garage was terrible. There's got to be a better way to provide directions.

Exceptional

The room was spacious and well-equipped. Biggest problem we had was with the WATER. Water in kitchen sink only came out hot--NO COLD water! Shower stall was a little dirty and very old shower head kind of broke when I tried to move it. Water pressure in general really low, especially in bathroom sink--couldn't even wash our hands there, so went to kitchen sink to wash hands and brush teeth. Again, only hot water there.

I never made it to breakfast.

I was very impressed with the room, which came with a full kitchen and utensils. The bed was very comfortable. The self-serve breakfast was better than most hotels. I would defintely stay at the Homewood Suites again. The only negative was the $25 per night parking fee.

Exceptional

Check-in was at three. We arrived at 3:10. We were given a room at 4:15. The room was spacious, but felt like it was rushed cleaned and didn't feel fresh. Nothing really terrible, just setting expectations for other travelers.

Very good

Very good

Everything was excellent. Breakfast was varied and fresh. Social hour on Wed with complimentary wine and appetizers was a pleasant addition to our stay. Very clean room and quiet parking is easily accessible but $25 a night. Would stay here again. It’s downtown

Yes, food was amazing and had a variety of different options for breakfast.

Location/ decor The nasty cold breakfast; house keeping every other day; the thermostat would be inoperable during the day then would be operable late night and inoperable again in the mornings

The hotel is excellent.

The ac was broken in the room given to us, so we were moved to another room. This room hadn’t been vacuumed and three light switches were not working. The phones in both rooms did not work.

Clean and staff was polite The building was very strange being “2 hotels” in the same building owned by the same company.

The breakfast was simple, but good. The beds were comfortable, but I had trouble sleeping because of the very loud air-conditioning sound going on and off during the night. The only other thing I would add is that the hotel is somewhat dated with scratched furniture in the rooms. They should definitely replace the rug in the main lobby, which is ragged on one side and is not a good look. I would probably stay here again.

Room was clean and comfortable, staff friendly and helpful

I came mid week. There was great communication from staff regarding updates and checking on my needs. Parking was not an issue. Overall I had a great experience with them and would stay again next time I am in Richmond Virginia.

I don't like

Breakfast was good, the fitness center was nice, the rooftop restaurant and bar were very cool. One of the elevators from the parking garage was broken, which made it a pain to get in the first time, but inside the building they worked great.