Hilton Garden Inn Sacramento Airport Natomas

The person who was staying above room 214 was making a bunch of noise and sounded like they were running around the room - It was 2am! Made a complaint and asked if we could get a refund for the night or any other accommodations, but all the was offered was a breakfast voucher and a check out extension is 1pm. This was frustrating and handled poorly in my opinion.

So many amenities so many restaurants perfect for families clean new. All around just a beautiful place.

When we arrived we were told in an unfriendly way that because I was using Expedia to book the room, the hotel was oversold and they would not make a room available to me. They sent us to a different hotel located 20 minutes away, in the opposite direction from where we were headed the next day. I pointed this out, and the hotel did nothing to take our travel plans into consideration-- "take it or leave it."

N/A

Exceptional

Superb

Superb

Room was very clean. The bed was very stiff and had the cheapest sleep I’ve had in a very long time. The pillows did not help out the case of the bad bed since they too were extremely loose and almost useless. I did not like that their parking situation was very limited and a vehicle had its window smashed overnight which did not make me feel safe with leaving anything in my vehicle. Breakfast was typical hotel breakfast for 17.99. Parking was reasonable at $10/night. I logged into the free WiFi for Hilton members and was still charged $4.95 for “premium” WiFi. I tried using my device without WiFi and it simply would not work inside room unless I used the hotel WiFi. Feels like a gimmick to me. Will not stay here again.

The staff was friendly and helpful. Breakfast was included with our stay, offering a choice of buffet or cooked-to-order options. It featured coffee, tea, juices, toast, muffins, and small pastries. I like that the parking was free, and there was an airport shuttle. We enjoyed our stay.

Our breakfast was included for one day of our stay, and it was enjoyable. You could choose between a buffet breakfast or made-to-order options. There were sweet rolls, Toast, Muffins, a variety of juices, coffee, and tea. The staff was very helpful and friendly. I was disappointed that the room was not refreshed daily as advertised.

great service , nice quiet place..

Great stay!

Convenient, comfortable, and the restaurant was a wonderful surprise!

Everyone there was very helpful and nice.

The breakfast for $18 could have been better with bigger selection.

Pro: - very good location, felt safe, near other properties - restaurants nearby (short driving distance, open late nights) - community and rooms are decent, definitely acceptable Con: - parking lot is under construction, lot can be full, if you get back late, no parking (happened to me) - room cleaning is every other day (Note: we called in for each day for room cleaning and the hotel performed without fail) - Consistently, counter staff can be a little more customer oriented. Note: they are “okay” as in acceptable. But twice, i am there and the morning front counter person was too busy/“engaged” with his colleague conversation, making me wait unnecessarily, and he did not acknowledge me.

for the most part its was a great stay only issues I had were the mini fridge didn't work. they room was clean but they forgot to put the filters on the ac back and the shower drain cover not a big deal its a simple mistake. Other thing was the parking when booked wasn't told I would need to pay for parking to stay there that should be on there before I book a stay not a surprise email or told when I arrive and also if Im going to be charged to stay there should be enough parking the lot was full on my second night lucky security let me park my car by the main entrance. other than that its was a good its would be great if breakfast was included but there are many places near by to get food.

Great bar!

Rooms are clean and staff super helpful

The hotel had every amenities I wanted