WHOLE Family - WholeStyl - Hostel

It's a transitional place for homeless people. Loud and annoying at night. People's stuff spread out everywhere. Many places like this in California now. Know what you're getting yourself into.

Kind residenfs

NOTHING It was dirty ; on site manager but won’t come to tbr door ; phone number on the door doesn’t work. The bathroom is a jack and Jill not safe at all

Check out time is a little bit early but it's okay

You could use the kitchen I felt comfortable in Kevin and Asia were very helpful

All of it. Nothing

The staff was very welcoming. Made me feel comfortable. I was able to cook myself something in the kitchen. It was all good.

Price kept me from being homeless for those days between addresses

The sunroom was decent for a short-term visit. Clean and comfortable with a small desk space which was convenient for working remote. Entering and exiting was easy with the codes provided via text. It was difficult to know who was in charge. A nice person introduced himself to me when I settled in, so I assumed he was the landlord or manager. It also felt like I was in a frat/halfway home. People were living there long-term. One guy in particular was constantly yelling into his phone, talking bs about how legit he was, etc. with really no consideration for anyone else there who maybe had to work remotely (LIKE ME). He spent all day yelling at his phone and then fell asleep in the common room with a football game blaring from his phone. It was loud, so I mentioned it to the property since I had work early. This was communicated to him and he made a point to argue about this with the "manager" two days later. The whole thing was weird. Felt like I was intruding on some dysfunctional family. I left early and ate the rest of the money. Rather spend extra on some peace and quiet.

Normally it's clean folks are nice this time a total nightmare i don't feel safe and my face broke out due to a pillow with dried blood on it. IM DISABLED .I BOOKES A BOTTOM BUNK.I AM ON TOP BUNK AND FORCED TO SHARE SPACE WITH THIS EVIL MEAN UCLEAN, LADY WHO USING VERY ABUSAIBE LANGUAGE. I dont feel safe at this 12th Ave location.ive been cursed at taunted .spoken very rudely to by a resident who has the bed i paid for, and she gets to be rude to me and other elderly women in the house, and nothing is done. I need to speak to the owner. Why is this even aloud now? I can't sleep, and she gets to sleep peacefully . I will be filing a formal complaint. I have never been treated so rudely, and why has no one asked her to leave...I have witnessed her cursing out the older guest and telling them to shut up.When staff asked her to stop she continued. He says you giys lets get alomd As if i was tje problem He jas no authority. LITERALLY WAS ABOVE HER AMD HAVE RO LISTWN TO HER CALL ME STUPOD AND D REPEATEDLY. TJIS WAS WITNESSED BY GUEAT AMD STAFF .OMCE SHE KNEW HE WASN'T GOMMA DP NOTHING AJE TALLWS MOR TRASH TO ME. She's unclean.scatters her stuff around the bed.when she was asked to move her stuff, she did and later put it back.I asked her to move it nicely, and she started cursing at me...like really. NOT KOL. I AM A STROKE HEART SURVIVOR. MY KNEES ARE IN RECOVERY FROM BEING BROKE I AM DISABLED. This is unexpectable.....why list the bottom bunk is available ans it's not. The way she acts with peaceful, clean paying guests is unexpectable. If she says anything else or worse assaults me I will be calling the local authorities to file a complaint of harassment ,intimidation, asault and overall making it unsafe, and I can't get a refund or quickly get out and leave ..also My Face Breaking Out after i slept on this pillow that when I looked inside HAD FRIED BLOOD ON IT ???..I have pictures I don't have to lie . I have made an appointment with the doctor this stay has been very unpleasant and unsafe.

Okay.

Kevin was a amazing host

It’s in a quiet residential neighborhood, and the bed was pretty comfortable - mattress was decent - and the bed sheets were clean. Also, Kevin the house manager is a very nice man and the kitchen seems pretty well-equipped (I only used it to boil water for tea but it looked like they had all the basic things one would need). It’s in a quiet residential neighborhood and there is NOTHING for at least a mile radius, not even a café to get a morning coffee. (Someone told me there’s a gas station nearby but I never saw it). Also, I got the single room at this hostel and was sharing a bathroom with the house manager, but the only bath rug in there was one that he used himself and he told me he didn’t have any other clean ones!! So I had to use the only towel they gave me as a bath mat and use a towel that I happened to have brought with me (to wrap an instrument in) as my actual bath towel. They need to have more clean towels and bathroom rugs on supply! In addition, the bedroom was only partially clean: Some of the furniture had not been cleared of dust and other people’s dirt, under the bed there was a bottle cap and just other signs that the room needed a better clean and disinfecting. Finally, this morning I was about to check out and had all my luggage ready plus my ride was waiting outside. I’d just finished in the bathroom and was about to go back into my room to put my toothbrush away and close my suitcase and the code on the door had expired and wouldn’t let me back into my room. I HAD to leave ASAP to get to work and the house manager didn’t have any solutions for me other than calling His boss (who was not responding) and waiting for some Master code to be sent to him. Luckily I’d been texting with someone from the company a couple days prior, so I texted him and he sent a new code which worked, but when all was said and done nearly half an hour had passed and I was NOT happy as this could have TOTALLY ruined my job in Sacramento. A house manager MUST have all pertinent emergency resources at the ready!! This was unacceptable! (Yes, even for a hostel!).

I mean it was ok as far as last minute booking I was able to book within a couple of weeks of arriving to Sacramento. But after staying there eI guess I know why it was cheap and not full. Loud music played all night from the host, we had to complain multiple times for it to stop. My passport and medication was stolen after the host assured me it would be ok while I was gone. I still need to contact management about this serious issue. I found a baggie of white powder outside. One of the guests stayed in a recliner by the door to sleep. The bathrooms smelled like mold, the fridge was gross, beds were hard. I was hot and stuffy, we couldn't change temperature. No postings on website or booking to tell guests to bring a lock, so they should provided them so guests will know, the current "storage" is not secure at all.

Not a great neighborhood, very loud neighbors partying all night. The person in the private room Kevin had his music on loudly most of the night making it hard to sleep. Me and several others messaged you all but never got a response. Someone knocked on his door but he didn't answer. The mattresses were very thin and uncomfortable and the bathroom was dirty.

There was no host to check me in or check by ID , or to show me which bed was mine. Then they woke me up and the whole hostel up being rude and loud to me because I wasn't aware I was in the wrong spot, im new too staying in hostels. They could of quietly told me I made a mistake, not humiliate me in front of everyone.

Top bunk hard to get up on

No staff

N/A - THERE IS NO BREAKFAST! PLEASE DELETE THIS QUESTION FROM YOUR SURVEY. I VERY MUCH APPRECIATED THE KINDNESS AND PROFESSIONALISM OF KEVIN! HIS ACTIONS CREATED A SAFE AND RESPECTFUL ENVIRONMENT FOR ALL GUESTS. EVEN THOUGH THIS ENTITY IS LOCATED IN A RESIDENTIAL NEIGHBORHOOD, THER IS A COMMERCIAL STRUCTURE NEARBY AND IT CAN GET LOUD OVER THE WEEKEND.

It wasn’t a pleasant nor comfortable stay , not did I feel safe