Hyatt Place San Antonio-Northwest/Medical Center

No pool it was under cleaning maintenance

great stay

Muy limpio y buen desayuno excelente servicio.

It was clean and everyone was nice and helpful

Exceptional

Bad

Superb

Clean facility , professional staff, and good breakfast

Superb

Exceptional

Good

Clean room, easy check-in and great bfast

The 2 full bedroom was very accommodating.but the upper corner ceiling was pealing back a bit due to rain water. The AC was inefficient in lowering the humidity level and to close to bewith limited passage to draw the window blinds

Exceptional

The air conditioning was a bit loud other than that it was a very nice place.

Exceptional

Was very clean free parking and great breakfast The only thing I didn’t like was the washers were down at the time of our stay but other then that it was great!

The location is right off of the highway near everything. The hotel randomly charged me an extra $250. When I asked Alma (the front desk clerk) why was I being charged an extra $250, she stated “the housekeeper reported that you put hair dye in the bed. So we have to charge you for the sheets.” I said to her hair dye??? I do not wear hair dye & I’ve had braids up from almost 2 months while pointing at my hair (to Alma the front desk clerk). I also informed her that Those sheets were already stained when we got there. She claimed there was nothing she can do about it & I need to talk to the manager. I’m still waiting on a phone call from management. Im LIVID! Also let me add, the breakfast consisted of dried oatmeal that stuck to the pot, hard biscuits & room temperature juice. Definitely won’t be staying at this location again.

The front desk concierge was very friendly and welcoming. They even had games and books for the kids in the lobby. Breakfast was typical, nothing extra but had everything we needed. The limited amount of alcohol at their bar. Had to go across the street to get a drink I wanted.

Exceptional