SpringHill Suites by Marriott San Antonio Airport

Walking in getting checked in lady was nice but a nice like she had to be. A "REGULAR " was checked in before me (he was already waiting didn't cut) and he was greeted amazing and chatted with without force. The room was extremely odd. The rr doors are see through and sliding doors. One door had a handle replaced and u could literally see inside the rr while someone was in there. The room had termites flying and were dead in light and on counters. The ironing board had a huge burn hole. The closet looked like someone ripped out hanging rack and then they replaced with another all crooked and did not seal holes. It also smelled like a ladys not so great perfume busted on the floor. And stunk up our clothes. The suitcase holder has seen better days. Needed 2 new straps. The trundle mattress was so dirty. The pillows had cuts in them like someone cut them open looking for something. The window curtain was same as closet holes unfilled and exposed damage. The lights worked when they wanted to. The restrooms were very odd. One restroom was a toilet and sink. The other was a shower and sink. Very very odd and see through. We went down stairs for breakfast and there were at least 100 people in line waiting to eat so we left to eat. Same the next day. There was some sort of tournament or something but rooms definitely overbooked. I would never stay here again. Pictures very deceiving

The staff were friendly. The room was little smaller than what we expected but it was clean and well maintained

Clean room, nice staff.

Great service and very helpfull

Only had one towel when i ask they said to bring them the one I had to get another one. The restroom door wouldnt close. Didnt have extra sheets. When i arrived at the property the shuttle parked in front of me the wrong way boxing me in and just sat in hes car on hes phone. Had to back out. Had put a noose complain neighbor running up and down the hall all night nothing was done for the noose complaint.

The Bad- The room has two small roaches and when I brought it up to the front desk staff they said " sorry about that , did you give them a good squish" . This was not only appalling but outright disrespectful . This was not the appropriate coming from who I believe is a manager there. Also, The pool area was lacking towls and should be capped as far as how many people can be in it at once. When we used it ( my wife, daughter and I ) there was already 12 people there and given the small size of it , the experience was not fun since we had no where to move. This is minor but the medications they had for sale were out of stock and they did not offer to replenish them whatsoever even though I asked twice . I had one interaction with a lady who was house keeping and I asked if she had towels since she was working on the room in front of ours and she said " you have to go downstairs and ask for them" . This response was unwarranted and usually if they don't have them on hand they would offer to get them for you given they are house keeping The food offered was ok and there wasn't that many options. Would I stay here again absolutely not, This is definitely you get what you pay for type of situation and a huge learning experience Next time I'll make sure to stay somewhere else. I hope this review helps another family make the best choice for them.

Clean room and great breakfast

everything no hot tub

Pleasant

Room was okay, staff was not very helpful. Had to ask three times for linens.

Pleasant

Very poor

The restroom doors wouldn’t lock Add more light

Good place and awesome staff

Super nice front desk people. Clean facility.

Clean room with great staff and great breakfast.

Pleasant

The friendly staff. Bed and sheets were filthy, didn’t sleep comfortably. Didn’t understand why the toilet was separate from the shower. Floors were wet when we got to the room. Would not recommend.

It was close distance from the mall we spent most of our time at and my class. We did not have to pay the $5 per night for parking, but I’m still waiting on my $60 card hold that I had to pay at check in. The sofa in room had a trundle bed under so it was bigger than other places we have stayed at, no carpet in room was a plus also. The reason I booked it was because it was expected to rain the entire time we were in town and they have an indoor pool. However it smelled so strong of chemicals we couldn’t even last a min viewing it without having trouble breathing. They closed it after this, but the lobby and possibly the whole 1st floor smelled like this. Also many things were rusted, and smelled and doors did not lock for restroom or shower.

Location from and to the security parking and airport No washcloths. No shampoo or conditioner. I called about the washcloths. A person opened my locked door without knocking. Gave me a washcloth and the tub rub. Then someone knocked on my door, a female who handed me more washcloths. Then I told her about the shampoo and conditioner. She did come back with fresh bottles.