Homewood Suites by Hilton San Diego Mission Valley/Zoo

Mostly it’s the toilet and the door to toilet that was an issue along with language barrier with the housekeeping

The room is spacious. The bathroom door lock was not working properly and there was not enough hooks for drying towels. The kitchen and full size refrigerator was wonderful even if we didn’t use it and it was fully equipped. The property offers parking for a fee but street parking is free. However you have to turn in ur parking pass same day in order to not be charged and they do not post that rule. Overall we have stayed here twice and the stay was comfortable. This past stay was 3nights with family. Breakfast was served daily and protein changes daily. The staff was very kind.

The check-in and check-out process was smooth and hassle-free, and the amenities exceeded my expectations. I especially appreciated the attention to detail and the excellent customer service throughout my stay. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience. Thank you for making my visit so pleasant!

I typically don't write reviews but this was the first place we've stayed at where the service was really underwhelming. We had a family of 6 staying at the hotel and requested extra towels. We initially used what the room had given no problem but when we requested for more towels the next day a staff member said they would bring it to the room. That staff member then proceeded to go home and we never received new towels. No big deal we figured we'd follow up later. At night we came back and again reiterated that we needed towels to which the front desk replied I'll see what I can do but we have no staff just me tonight. I also let that staff know that even though we were paying for parking we had to park on the street because the parking lot was full. The following morning at breakfast in the lobby area, there was a staff member named Alyssa, who was asked nicely if she could refill the water stations for the guests. She replied back "ok" and proceeded to stand back against the wall and chat with other servers. She did not refill the water until towards the end of breakfast roughly 30 minutes later. I'd understand if they were busy but she stood against the wall the whole time. Maybe to some these might be small things but I like to think in pretty understanding even in underwhelming conditions but the service was just poor. Staff were very unresponsive and we won't utilize this hotel again.

Room was spacious Overpriced

I had a broken shower handle in my room. I accidentally grab onto it thinking it was secured but it was not and I slipped and fell. Notified the staff and they said they was to send someone to fix it but nothing ever happened or follow up

Outstanding hotel! Definitely staying

The breakfast and managers reception had decent food. The hotel is pretty clean. The amenities decent. I will definitely come back here again in the near future.

Our stay was good. Thank you Homewoods Suites!

What made the experience even more frustrating was being told to remain in the same room because they had supposedly “changed the carpet” within just a few hours. Please be honest with your guests — it is hard to believe carpet replacement could happen that quickly. Instead of transparency and proper accommodations, we felt dismissed and misled. Unfortunately, this experience caused unnecessary stress for our family, and we expected much better customer service and honesty.

Was good for the family. Enjoyed our stay

Amazing stay

Good stay

Good value for a lowkey stay and was very good with our toddler. Separate living area made nighttime easy - she would sleep and we would be in the living area watching tv. Breakfast is included, and coffee and tea are avail all day and night which is great! Cleanliness of the room was great, no complaints. Bed and pillows were comfy and AC was cold water pressure of the shower head wasn’t that great but it’s okay. Over two days, I noticed that some trash (bottle caps and receipts) weren’t picked up by housekeeping. So I picked them up and put them in the trash. One room left their breakfast plates and mugs out of their door and it stayed there for two days. No staff retrieved them. If staff do not retrieve those items, it should be communicated to guests. Other than that, it was a great stay and would stay here again if I visit San Diego.

Nice hotel, 10/10 recommend

Everything

Very good the only thing is they can even give me free parking I stay 3 nights 4 rooms pay for parking over 300 just for parking is crazy

The facility was very clean and well maintained. I would recommend this place over and over again.

The entire hotel is really nice but also needs very minor details taken care of to give the 4-5 star experience. Small things like broken outlet, loose tile in bathroom, missing cover to key entry on room door, the lighting in the bath and bedroom is very poor. BBQ knobs are stuck and had difficulty using it. The Fromt desk staff on more than one occasion when asked them to address one issue or another responded with “I honestly don’t know. They don’t let us leave the desk” this person easily could have simply said “let me get the right person to help you”

Exceptional