The Donatello

Excellent staff. Friendly and helpful.

I was pretty happy with my stay here. Apparently it's a timeshare place, but I just booked it as a hotel. Since I was working in SF for six nights, the Donatello was ideal: centrally located to transit (I took BART, Muni, and CalTrain), equipped with a kitchenette space, and with a water bottle filler just a few doors down from my room. Overall, I was happy with the room, though communication about some aspects of my stay was confusing. I had no idea if/when my room would be cleaned, for instance, and there was no booklet of information in the room. The room was cleaned once during the trip, and though the hotel confirmed a second cleaning would occur, no one from housekeeping showed up to do it on the scheduled day. Also, the Expedia description says there's a business center, but there isn't one, so I had to reach out to the front desk about a print job. They did it with no issue, however.

Staff were so helpful and very welcoming. Never tried the onsite restaurant, but it smelled amazing and we enjoyed the happy hour specials. Filtered water available in the lobby area, along with a mini convenience shop with snacks and drinks. A great location with many restaurants, convenience stores, and other amenities nearby. Minutes from great shopping and food. Concierge gave great recommendations and was helpful in helping plan our visit. 10/10 service. 10/10 staff. 10/10 stay. We’ll definitely be back!

Everyone so friendly and helpful. Great service. Very convenient having a small kitchen. We definitely going back!!

Wonderful and helpful staff, always willing to go an extra mile for you at any time. Great location with easy access to everything downtown. Rooms were surprisingly large and had a kitchenette which was nice, but very clean and comfortable.

Superb

Exceptional

We had a great stay. The room was spacious and had great amenities. The locker room area was really nice. All the staff were very friendly. The location overall is good. It is downtown so can be sketchy nearby but we would definitely stay here again.

Large room with plenty of space to spread out and a small kitchenette area with small fridge, microwave, dishwasher, sink. Bathroom was clean and well updated. Really appreciated having filtered water and ice machines on my floor. Hotel was quiet, no disruptions overnight. Bed was comfortable. Overall a great, comfortable experience! The fitness center was quite small. Tons of restaurants around and easily walkable.

Spacious, comfortable room in great location. Quiet, smaller facility. Nothing negative to say

Staff is courteous

Great location and personal welcomes. Made me feel as if I had returned home.

Location as well as amenities in the room with refrigerator microwave coffee maker, small dishwasher as well as cups, dishes dishes, etc. Coffee and tea upstairs with lovely rooftop terrace, but would’ve been nice to have light morning breakfast there as well. Even though they had a restaurant for dinner, it was not available for a very light breakfast in the morning. Whole fruit , individual boxed cereal and chilled individual yogurt would be simple and appealing in the lovely terrace room.

Excellent

Parking cost too high. You didn’t tell me about additional “large car” premium of $6/night.

The rooms were big, clean, and comfortable. I loved the rooftop lounge which felt like a peaceful oasis. The jacuzzi was very unique and tasteful. Every staff member we interacted with was very genuine and friendly and we felt that they really did care about guest experience. One thing to note is that the building is a bit older so the bathroom in my room was a bit smaller than you'd get in a newer hotel.

Recycling bins (for glass, paper, plastic&metal) are essential for guest rooms, and common areas -- but were unexplainably lacking.

Very nice hotel, room was clean and very spacious. Great location.

This is not what is seen in pictures. The hotel is small, poorly staffed, surrounded by homeless and open air drug users. There is no cleaning service and the towels are like sand paper. Also, the “Jazz Club” is a tiny bar with four stools and no jazz. This was a total let down. I grew up in SF and travel there often and this is terrible.

Superb