The Westin San Jose

Staff was very friendly and helpful. Hotel was in a good location for us.

My stay at the Westin was to watch a concert. The location is idyllic and easy to access. From the moment I got there, the staff was incredibly helpful and welcoming. Our checkout was so smooth and staff was willing to support us every step of the way.

This is a beautiful property! In the heart of San Jose and located close to the San Jose airport. Things to plan for: there is no parking at the property itself however there is a paid parking lot across the street and a parking garage close by. Breakfast is not included however they do have a restaurant in the lobby. I highly recommend staying her and I would stay again.

Very helpful staff, everywhere. And an excellent breakfast, after the wonderfully quite night's stay.

Clean room and bathroom. Beds were comfortable. Property was well maintained.

I had a good overall experience at the Westin San Jose. The location is excellent—within walking distance of several restaurants and the convention center, which made getting around very convenient. Check-in was quick and easy, and the staff was friendly and helpful. While the rooms are on the smaller side, they were clean, comfortable, and well-maintained. Overall, it's a great option if you're looking for a convenient stay in downtown San Jose.

Otherwise, staff was nice and room was clean. Bed was comfortable.

Very clean and friendly staff!

This is my go-to hotel when staying in SJ. I love the old charm appeal but with updated modern amenities, particularly, the walk-in shower. The fitness center is very well maintained and kept well stocked with towels, water, and functioning equipment.

Enjoyed seeing the historical hotel saint Claire now operated by The Westin Hotel. Very clean, comfortable room with great access to San Jose downtown amenities.

Staff was very helpful

I was disappointed to be charged an additional $40 per day cleaning fee because I was traveling with my service dog. Ironically, the only item that needed to be changed was the duvet, which I specifically requested to be replaced. Despite my request, I was left sleeping with the same duvet for almost an entire week. I also left tips for housekeeping throughout my stay, yet the duvet was never changed. As someone traveling with a well-behaved service dog, I expected better service and a more reasonable approach to cleanliness and guest care.

Friendly staff and clean rooms

The view outside the window is either an intersection or the back of buildings due to its location. Not every room can face the intersection/park.

Clean room and comfortable hotel but some items ( body wash, facial tissue) missing. Challenging parking options available upon arrival because of abundance of items my daughter needed transported and brought to room. Ended up having to valet at upper level valet charges.

NA Room smelled

Nothing it's was all good

Close to San Jose State University The bathroom vanity was way too small and the bathroom doors didn’t open right.

The pleasant and caring front desk staff, Manny and Mo made up for the hotel's tight, crowded room, old and worn out carpet and stained bathroom tiles. There is no available self-parking area, so you are at the mercy of valet parking staff every time you need your car.

I like the hote