Hilton Santa Monica Hotel & Suites

A great and comfortable place. There wast not a hot tub and the pool area was ok.

The location was very nice and the beach was within walking distance as was all the Santa Monica options as well.

Breakfast is very basic TBH for a Hilton. Management of the breakfast room can be chaotic at times. Bar area for night drinks is practically desert and with no TV screens. But the location is good, not fat from the main pier, and pool areas is nice.

Overall, we really liked the hotel; everything was great. The only issue happened with the car rental. At first, the reception asked me to pay for parking, even though I had arranged to return the car in the evening without any extra charge. However, the parking attendant called the manager, and he resolved the issue. Still, it’s best to confirm these things in advance with the reception to avoid any misunderstandings.

I specifically booked this hotel through Booking.com because breakfast was included in the reservation. However, the hotel refused to honor this and did not provide breakfast. The staff showed little interest in helping or finding a solution, leaving me to deal with the problem myself. This level of customer service is unacceptable and significantly impacted my overall experience. I would not stay here again.

Exceptional

Great family room to sleep 5. Lovely having breakfast included. Fantastic pool area and location was 5 mins walk to Santa Monica pier with train and bus minutes away. Nothing!

Great location. Friendly staff

Pleasant

Good

Nice hotel, professional staff. Location is ok

Superb

Walking distance to the pier Renovating the foyer

The bathtub was stained and dirty

Clean room, very spacious and great breakfast

Loved the lobby area and pool! Great place and very much enjoyed. No free coffee in the lobby was my only complaint- but there is a Starbucks barista at the bar for paid coffee drinks (and there is a free coffee machine in your room). Liked there was a fridge for our room.

Great experience!

I enjoyed my stay at the hotel and found the location to be excellent. Although I was allocated one of the least desirable rooms, located very close to the gym, the overall experience was positive. However, I believe there is one area that could be improved. For a hotel of this category, staff should pay closer attention to children running around the breakfast area and handling food with their hands. This is not very hygienic and increases the risk of contamination, especially when other guests may unknowingly consume food that has already been touched. I believe better supervision in the breakfast area would help maintain higher hygiene standards and improve the experience for all guests.

Very good

Superb