Extended Stay America Select Suites Atlanta Cumberland Mall

Nothing the room was nasty Everything

I didn’t feel safe! People were doing drugs on the property the lobby was filled with men that reeked of marijuana! A person was sleep in the middle of the parking lot! I requested a refund and was told I would get one and I’m still waiting.

Passable

Bad

The property was well maintained and the room was clean with everything in working order. The staff was friendly and helpful.

Exceptional

Nothing Someone banged on our door at 1am and I had littles they were terrified.

Bad

Good

I really liked the hotel’s convenient location. It’s within 0.5 miles of Starbucks, Dunkin’, gas stations, and various stores, which made everything very accessible. The ballpark is also just about a mile away, and the hotel offers easy access to the highway, making it a great option for getting around.

Very good

Property was so clean & comfortable! Everything was wonderful.

Pleasant

Clean rm easy parking

Great parking didnt have to worry

The room was nasty. The toilet didn’t flush, the towels were wet, and one had a long hair on them. The fan was so loud in the bathroom I couldn’t think to myself. The tub looked like it’s been used for the last 300 years. I woke up with a spider crawling on me. The sheets had dirt (I hope) on them. There was a big dead wasp on the floor for everyone to see. When I walked barefoot on the floor I felt like I needed to cut my feet off with how gross they felt. The bed was lob sided so when I rolled over I literally was forced to roll off the bed. Also blood on the pillow case. In other words save your money and don’t go here.

One word of warning, a dog barked for about 4-5 hours almost non stop in the middle of the night and ruined my sleep. I was very frustrated, to say the least. I reported it to the front desk staff the next day (nobody is on duty overnight so I was unable to report the offender while it was happening). I would ask the staff for a room away from any folks with pets if at all possible. If not for the dog barking, there were no major downsides to the stay. I wasn’t expecting much for the price. If you want something nicer, there are plenty of properties nearby that are two or three times the cost of this place, and some more than that.

Na

There was a hole at the base of the bathroom wall.

We were horrified by the conditions at this location. We have been coming to Atlanta for several years and have always stayed at the N.Interstate location. We decided to give this one a try. We got in really late and tried to use the phone to contact the front desk but it didn't work. I had to call from my phone. The front desk receptionist was very polite and understanding since it was so late. After we got checked in we drove around the back side of our building to make sure we knew exactly where our room was. It was 1:00 am and there were several young people in front of the rooms smoking pot. When we got to the room the keys didn't work so we had to get another set of keys. Once in the room it was so disgusting. The refrigerator didn't work, the bathroom sink ran non-stop, there were backsplash tiles broken in the tub, the wall behind the missing tiles were moldy, there was a couple of shoe prints on the bathroom door where it had been kicked, the vent above the bed was covered in dust, there were spider webs everywhere, the floors were super sticky, the bed was the worst I had ever laid on, and you could smell the pot in the room all night long. We almost slept in our car. If it had not been so late we would not have stayed. It was the worst hotel experience I have ever had. I would RUN from this place!!