Comfort Inn & Suites Texas City I-45

Rooms Smells bad! AC not geeting cold

the location was close to my destination The room and the hotel was overall pretty dirty. My room was not clean, did not look like it had been vacuumed, the sheets did not appear to have been changed. The room smelled old, musty, and stinky. There was a very bright light that came straight through my window and there were no black-out curtains. It was the worst hotel I had ever stated at, it was so unfortunate.

Room was covered in mold, manager moved us to another room but hotel basically dirty and amenities not good or inoperable!

The most jarring thing was the amount of mold inside the room. There was mold on the curtains. There was mold on old food that was left in between the mattress and boxspring. The boxspring itself was dirty and was not even vacuumed. The boxspring cover had weird stains. Everything about the room was dirty. Elevators were dirty. I work at Ecolab pest elimination who services a large amount of hotels similar to this, and I thought I could see past evidence of bedbugs. Evidence that should not even be present if they were properly cleaning their linens and furniture. Within 10 minutes of walking into the room we checked out and got a hotel at another hotel.

Disappointing

Front staff was amazing. Very helpful. Knowledgeable of the area.

Bad

First of all, the directions to get there weren't clear. It was advertised as having a pool, but it wasn't in operation; the door couldn't be locked; the shampoo provided wasn't enough; and the breakfast area didn't look clean.

60 % satisfaction

Started out pleasant. Couldn't find room 111 no number on it. Last night noticed rust on lamp with plug-ins to charge phone and one did not work. Stains on mattress. This morning went to take shower and water was either very cold or scalding hot no in-between. NOT to mention bugs in bathroom. Notified staff and all he had to say was we could switched rooms. I said what about next guest and he said nothing. I let him know I am reporting bugs to Health department, corporate.

Everything was nice and clean…

Pool was closed, then management lied about the circumstances.

My prepaid 3night Memorial Day stay was terrible. I traveled 5hours all the way from Dallas, TX. In my experience, No maintenance or housekeeping staff on duty after 3pm. They only gave 1 room key, room had a damp smell, bed sheets were dirty on check in, the phone didn't work, room had 2 TVs with 1 remote, the window leaked a lot of water while raining, water rolled into AC unit then to floor no maintenance on duty to address issue so front desk gave me rags to place on window, the shower head only had water from one side, the water didn't get hot, the tolite seat was broken, the bathroom door wouldn't close shut without force, the rude overnight front desk person knocked on my door 2 nights after midnight waking me without legitimate reason. The second room offered smelled bad and not cleaned. Front desk staff was not personable. Pool was closed. After speaking with manager/owner about issues, he stated "if he had those issues he would have checked out". The room was prepaid for 3 nights. The manager/owner didn't offer a discount or refund. It was a holiday weekend other hotels were fully booked or prices were very high because of the holiday. I suffered through the weekend I WILL NOT STAY AT THE COMFORT INN & SUITES TEXAS CITY I-45 AGAIN.

The beds were comfortable It looks dirty. Elevatoe ceiling was dirty like & lamps in rooms were rusty

Room ac didn't cool and the fan rattled terribly. Mattress was terrible. We woke up hurting and aching all day. Mold in some places. Smelled like mold. I would not stay here again. I wouldn't recommend it.

Front office staff when we arrived was rude acting like we were bothering her.. room was filthy hair in the bathroom floor and cockroaches in the room. Room smelled of mildew very disgusting place do not recommend

Good

The property need some updating and the plumbing had issues

Bad

Good stay