Canopy by Hilton Washington Embassy Row

When we arrived, the room was noticeably dusty, and the sheets, duvet, and mattress protector all had multiple stains. We immediately requested fresh bedding, and while the staff responded promptly, the replacement sheets also had stains on them. We reported the issue to the front desk, and they informed us that housekeeping had already left for the evening but would return the next day to clean the room and provide new bedding. The following day, we left the room around 11:00 a.m. expecting the issue to be addressed. However, when we returned later that day, the room had not been cleaned and no new bedding had been provided. The next morning, we had to contact the front desk again and request that our room be prioritized. In addition, the shower door did not close properly, causing water to leak onto the bathroom floor each time the shower was used. We had to repeatedly request extra towels throughout our stay just to keep the floor dry and safe. While I appreciate the kindness and professionalism of the staff, the cleanliness of the room, the maintenance issues, and the lack of follow-through on housekeeping requests were disappointing. Clean bedding, a clean room, and properly functioning facilities are basic expectations for any hotel stay. I hope management addresses these concerns.

Thank you Canopy!

Lovely hotel, spotlessly clean and very comfortable. 10min walk to White House and very central for sightseeing The gym could be improved

I had an issue with the room I reserved, and the hotel didn't have any more suites available during my stay. However, they quickly did their best to accommodate me. They were so kind as not to charge me for the trouble and to refund my reservation. However, it's the booking site I'm having trouble with. They keep giving excuse after excuse as to WHY they have not refunded me. They went as far as to assign an agent to my case, but she only told me her work schedule and has yet to do anything more. I won't be using booking.com in the future, nor recommending them.

The lobby is welcoming and nicely designed. Our room was spacious with a generously sized bed, ensuring a comfortable stay. The shower was also very pleasant to use. Overall, the room felt cozy and inviting. The hotel is about a 10-15 minute walk from the White House, but unfortunately, the entire area around it is fenced off, so you don’t get a clear view. The hotel has a pleasant scent, and the cleaning staff clearly take great care to maintain cleanliness throughout the property. The price was quite a surprise. On Booking.com, the listed price included all taxes, but at the hotel, we were charged an additional fee for reasons that were never clearly explained. The staff advised us to contact Booking.com to resolve the matter. This has never happened to us before. Additionally, the hotel charges a damage fee per night, so be prepared to budget more than just the accommodation cost.

Exceptional

It was all around wonderful

Great location to walk to everything downtown. Clean hotel. Great friendly staff

Great staff, clean and well designed rooms. Perfect location in DC for work and for walking to tasty restaurants to seeing live music. Will be back!

Good

Great location One out of three elevators worked for the 3 days I was there. The fitness center looked and felt like it had never been cleaned and two of four treadmills didn’t work. The AC in my room wasn’t working properly and I asked them to check it when I went out for the evening, they said they’d send someone right up and never did so I got to deal with that when I got back later that night and then all they did was switch the filter which did nothing. The shower didn’t drain properly and started to overflow into the bathroom after all of five minutes. To turn off one of the lamps in my room I had to unscrew the lightbulb. I would not stay in this place again. It’s trying to be a boutique but was poorly executed

With the elevators

The room was extremely dirty. Hair all over the “clean” sheets. Towels were damp and musty. The bathroom clearly was not cleaned…

Great

The hotel is situated in a prime location, offering excellent access to attractive tourist sites. The service and reception staff are very friendly. The room was incredibly cozy, featuring exemplary decor. The bedding and pillows were very comfortable. The hotel restaurant serves wonderful food. The valet service was impeccable! We loved our stay.

Passable

The AC didn’t work . We were extremely hot to the point that we left earlier

The room was spacious and nice. Hotel was well located and clean The AC didn’t work . We were extremely hot to the point that we left earlier

Friendly staff, clean and large rooms and great location

Very good