Spark by Hilton Wilmington

Quiet area Get rid of the homeless encampment that’s beside your property where we walk the dogs

Overall very clean and comfortable. Moderate breakfast (bagels, cereal, oatmeal and fruit, muffins, juice, coffee/tea). No coffee maker or other appliances in the kitchenette area of room, but did have a mini fridge and prep sink. Somewhat confusing at check-in to be advised of a $100 deposit to be applied to my credit card in addition to room fee which they said would be refunded later. At checkout just the room fee appeared on the receipt. Understandable to use a held form of payment to apply possible damages, but advance deposit in this way was a first for me as an IHG member.

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Great location! Staff was friendly and helpful across the board. Hotel was very clean and well maintained. Will definitely stay again when I’m in the area.

The stay was okay for one night. The room was not cool even though the air was on 65 and the fan was on high. I got really hot in middle of the night. The location of f the property was kind of concerning and I can tell it used to be a different hotel before it became a Hilton. I may stay at another spark but probably not that location also the front desk person was otp when I was trying to check in and never said I’ll be with u in a moment or anything I waited a good 20 minutes or so before another employee noticed me while walking thru whom checked me in. Front desk training would be helpful in this case and I thought it was super rude to have me waiting to check in and no one else was waiting just me.

Overall the pricing and stay was pleasant! The only downside is that the walls were really thin. We definitely could hear the people talking next door and we could also hear people down the hall. The room was quite spacious and we would come back.

Overall, the stay was fine. The property was clean and the room was sufficient. However, we had a very unpleasant experience with a staff member named Phil, we believe (he would not actually give us his name, we had to ask another staff member). My colleague and I were staying the night in advance of a work event the following day. Everything was proceeding fine until our smoke detector started beeping at 5:30am and giving us a "low battery" message. We called the front desk and were told that someone would come up in 20 minutes. 20 minutes passed and no one arrived. We called again at about 6am and someone (Phil) finally came up. He walked into our room, flipped the massive overhead light on, did not greet us, did not offer an apology, started tinkering with the detector. He had not even brought extra batteries with him, which seemed like an obvious solution. So he had to leave and come back. He switched out the batteries and immediately went to leave. My colleague asked if he would mind staying to make sure the beeping had actually stopped. He said no. He left. The detector started beeping again. My colleage called him back. He came back in twice to try to fix the issue, cursing under his breath the entire time. He never actually fixed the issue, and did not offer an apology or a solution. My colleague went downstairs at one point and asked if we could at least switch rooms. He said no. She asked for a partial refund. He said no. It was all insanely rude.

The front desk staff was very friendly, the pool was nice for the kids after being at the beach during the day. Close to wrightsville beach and the restaurants in Wilmington on the boardwalk.

Room was clean and comfortable. bed ws comfortable.

Staff is amazing and the breakfast is great! My room was very clean at checkin; however, I had to use towels to clean the floors which were kinda dirty. No complimentary coffee in the rooms but plenty in the breakfast room. All n all it was a good 6 days! Thanks Sparks…

We only stayed one night for college orientation, but everything was clean, the staff was friendly and we had everything we needed

Missed the check in time for a 2 day stay basically i wanted to check in the second day before 3pm, and these guys were no help whats so ever

Great place! The only lack luster part was the breakfast. So in all, I would definitely stay here again!

Staff was very very nice friendly place was clean. I would stay again

The customer service at check in was sadly lacking. The morning desk person when we checked out was beyond fantastic. The bed was very comfy and the room was nice.

It was a far better experience than others we have visited. The facility was clean inside and out. The staff went beyond expectations to ensure we were well taken care of. Thank you so much Dawn for leading such an amazing staff.

Very limited bfest

Convenient, quiet and clean!

Also in the day and age of everyone offering breakfast, this one was a disappointment. Hard boiled eggs, cold cereal, yogurt, oatmeal, bagels, and apples. No bananas or oranges, hot eggs or breakfast meats, or even regular bread for a piece of toast.

Our tv didn’t work or our air conditioner. Frustrating to be charged more than we should have been! I even called before we came and they never admitted the $75. Charge for pets. Terrible policy!