Best Western Knoxville Airport/Alcoa

I stayed at the same hotel chain near Legoland about a month ago and expected the Alcoa Airport location to offer a similar experience, but unfortunately, I was mistaken. The hotel has a very strong musty smell throughout the property. Everyone in my family experienced allergy symptoms after the first night. Housekeeping is not provided daily; instead, rooms are serviced every other day for guests staying five nights or more, which was disappointing. The air conditioning was also not working very well during our stay. On the positive side, the location is convenient, very close to the airport and to several restaurants and places to eat. The airport shuttle service works as advertised, although we rented a car and did not use it much. The front desk employee was very kind, professional, and willing to help with anything we needed. Overall, despite the convenient location and friendly staff, I would not choose to stay here again.

The room was clean, but not very comfortable. The bathroom had a strange layout, too, and was cramped on space. Staff were helpful and friendly enough, and the airport shuttle was especially nice. Breakfast was simple, so don't expect much.

Overall hotel was great, pool was way too cold to enjoy for my old bones. Apparently someone was having a party the first night we stayed because the smell of Marijuana was overwhelming, but that is of no fault of the hotel. Otherwise enjoyed our stay.

the breakfast was fantastic they even had pancakes

The shuttle to the airport was convenient.

Clean room close to the airport. Staff was friendly.

Just average for a $130/night hotel. Would have been better at $100

All was very good

Everything was wonderful. Building and room cleaned perfectly. The breakfast was great with choices thst would have made anyone happy. And the staff were so friendly and welcoming and quick to help when any need arise. I’ve stayed in more pricey hotels thst we’re nowhere near as good.

This must have been a pet friendly room because there was dog hair everywhere. The sheets and towels were clean and fresh smelling. Not the best hotel in town, but has a clean bed and shower.

The shining star of Best Western was the lady who worked the desk and drove the shuttle to the airport. She was extremely gracious and polite.

Good hotel but noisy guest with slamming doors. Know it is in airport area but would be better to have doors that don’t slam so hard when allowed to close on their own. People seemed to be coming in and out all night.

Very clean hotel. Loved it.

Staff was nice and helpful. The transport to and from airport was excellent. Rooms were clean, ac worked great, property tidy. Beds comfortable.

Older and definitely not a 5 star. Beds uncomfortable and bathrooms outdated.

My flight was cancelled. I arrived after 10 pm slept for a few hours and departed early the next morning. The two staff members I interacted with were very pleasant and friendly. The room was clean and comfortable. I left too early to have breakfast. Overall a good stay.

Great breakfast and friendly staff

No problems.

How hard it was to leave there and try to turn left at the end of Cusick Rd.

Great! Very kind people and very helpful especially with their shuttles that run to the airport 24/7