Candlewood Suites Knoxville Airport-Alcoa by IHG

Was surprised by the room including the full size fridge. Staff was very helpful and the shuttle service being available 24 hours to the airport was especially helpful with as busy as Knoxville airport has gotten.

Exceptional

I have stayed in several hotels in this area and decided on this hotel because they offered laundry which I needed. I was pleasantly surprised at the amenities such as the fitness center , laundry facilities and the room itself. I gave it a 4 star for cleanliness only because the hallway and garbage by the elevator was overflowing and it smelled strong. The room itself was clean and quiet and I loved the wall unit A/C. It was well stocked with supplies. I would definitely stay here again.

Excellent staff very helpful. Great information about the airport and shuttle.

Good hotel. We got in late and left early. The room was clean and spacious. Would definitely stay again

This was a great option for an airport hotel. The price was fair, the room was clean, the airport shuttle was quick and efficient, and the staff was super friendly and helpful. Tracy, who I believe was the manager was always around and always super friendly and helpful. She made sure everything about the stay was exactly what I needed. Very nice to see a manager of a property so invested in everyone’s stay. Would definitely stay here again.

Exercise room was fabulous! A door that separates the laundry room is needed.

In a good location to be able to travel. Free laundry room. Overall decent location. The room had a really bad smell, the shower had mold around the edge and the bottom had a bad patch job. Air conditioner did not work great and the ice maker didn’t work.

Enjoyed my stay, very quite environment

I asked for a wake-up call that I never received. Someone’s footsteps above me woke me up! I loved the convenience of the shuttle bus and being able to leave my car there. Thanks!

Location was close to the airport. The quality of the room was very poor. Things had been taken off the walls, paint was missing, a queen bed was where a king used to be (I paid for a king) and only one side had a night stand. There were no modern USB ports for charging, the bathroom had a slippery film on the floor and the room smelled bad.

We stayed two nights and specifically chose this hotel for the kitchenette. The ice maker didn't work, and since all the units have ice makers there is no where else to get ice. The 2 burner cooktop did not work at all. No lights, no heat. For us this, other than having a larger refrigerator than most hotel rooms, it was useless.

Check-in was wonderful, check out, early morning, not so much, Clerk was sitting in lobby and didn't get up to assist or check us out. A bit too casual.

The staff was awesome! The hotel was very clean, except for the stairs next to the elevator, they smelled of cat and dog urine.

The wifi is bad. Like non functional which sucks, because I needed a long term stay for business and had to go to a different hotel. The wired Ethernet is not active. So wifi is the only way. I tried two different rooms on 2 different nights, bad wifi.

It was perfect for the stay before our flight.

Todo ok cerca de la zona del aeropuerto

Ladonna was amazing so helpful she was there Friday and Monday. Pillow cases and kitchen towel was stained. Stove eyes did not work. No smart tvs. I was woken up Saturday and Sunday night from people above me partying. I called main office after midnight and receptionist was rude. You had to chase down housekeeping just to get them to take out the trash

The room was very comfortable. The staff was extra friendly. Plus they had airport 24 hrs shuttle No breakfast

Location excellent and easy access for shuttle to airport. Room outfitted with kitchen, and very nice bed. The cleanliness was not outstanding as other IHG hotels where I've stayed in the past.