Fairfield Inn and Suites by Marriott Austin South

Excellent for the rate and well kept dining area All good!

Exceptional

Clean, hospitable Breakfast, no pool!

Very good

It was good property

Superb

Friendly staff and clean rooms

No pool! Pictures show pool but it is actually both neighboring hotel pools that you walk to that can be used. Pool overflows with guest of their own and not very clean during our stay.

Unfriendly staff, took forever to check in. Couple of things I wanted to purchase from their store and waited for 10 min, the lobby staff couldn’t charge me.

While the accommodations themselves were satisfactory, our arrival experience at Fairfield was unacceptable due to the conduct of the front desk clerk, Jarode. We arrived at approximately 9:30 PM on Saturday evening after a long day of travel, tired and expecting to check into the room we had reserved. Instead, Jarode informed us that our reserved room was unavailable due to overbooking. This information was delivered in a rude, dismissive, and unprofessional manner. He stated he had “a long day,” which did not excuse his behavior toward paying guests. He initially offered us a room with one king bed and a sofa bed, which did not meet our original reservation for two queen beds. He then suggested relocating us to a nearby Residence Inn, but informed us that complimentary breakfast would not be honored despite it being included in our original booking. When I questioned why an amenity included in my reservation would not transfer, he dismissively responded that those were his manager’s instructions. Given the circumstances, we accepted the transfer to Residence Inn in order to secure the proper sleeping accommodations. Fortunately, the front desk associate at Residence Inn was exceptionally professional, courteous, and welcoming. Her service significantly improved what began as a very frustrating experience. The room was clean, and the stay itself was comfortable.

Clean room, staff was cool!

We went at 4:30 and the said rooms not ready. When I questioned why not for check in is 3 pm. I got an answer that they did not have enough people to clean . We had to run for an event and we showed back at midnight and there was no one to let us in or check us in . After staying with another person for an hour , we saw someone enter building and he said he had to hep the near by hotel. We asked for a refund for we do not want to pay for 1 hr for we had an early flight at 5 am. He said it is paid for and we can stay for 2 hrs and that he will speak to manager for refund and we have not received a call yet . Who leaves a hotel with no front desk ? Why was check in not kept at the time ?

We were unable to make our stay because of car issues. We had to have the car towed back to our home in Kerrville before we could check into the hotel.

Staff was friendly,clean room, and comfortable beds. Location was great, and it was nice and quiet.. I have no complaints.

Nice stay. Small TV with limited channel selection and some Freeway noise, but otherwise good

Nothing

Didn't stay not a good location definitely not anywhere near an 8 rating staff unwilling to assist our concerns. Nothing

Easy check in and out. Staff were nice.

Very good

Staff was friendly and room was clean.