Sonesta Select Austin North

If you just need a bed to lay down.

Our room only had one towel and no toilet paper at all in the bathroom… The mini fridge still had food from a previous guest.

There were no basic necessities provided- kleenex, hot water or even coffee We came from Boston and were so disappointed. Sonesta is a good chain of Hotels but this was Horrible......except for the working staff like Ruby!

Free breakfast was sad. Went downstairs 45 minutes before it closes at 830 AM, and there was not much food to there There was no staff to replenish food. No milk. Felt bad to eat whatever is left, and there is none for other guests. Just had PBJ toast , 1 hard boiled egg and a hot tea. Also, this hotel feels understaffed. I only saw 1 person working in the whole hotel. ASo, I checked out the hotel hungry. Paid almost $100 for the 1 night stay. I had better experiences and food for cheaper rates. Definitely not coming back here again. Good luck future guests. Maybe you feel differently...

I think this hotel is understaffed.

Superb

When we first got there our check in lady was really rude to us and made checking in longer than it needed to be. We got to the room and it was very clean. Me and my husband loved the layout and space but we were missing the ice bucket and a coffee machine. When my husband went to use the iron it was just leaking water all over his shirt so he had to pour out the water and just use the iron dry. At night when I realized we didn't have a ice bucket I ask the night lady for help and she was wonderful even brought me a bucket filled with ice straight to my room which was very sweet of her. Location of hotel was amazing right within a 2 to 10 min walk or drive from everywhere me and my husband wanted to go.

Everything was fine till I realized there was no shampoo or body wash in the shower where they kept reservoirs explicitly for those things.

Staff

It was an alright stay. Nothing bad, nothing great, needed a place to sleep while in town, served its purpose.

Good

Love

This Hotel definitely disappointed me. They charge a $50 security deposit, which I didn't mind, and an extra $30 if you want to check in early. The Hotel Lobby wasn't clean in the slightest when I arrived around 3-4 PM. The tables were nasty; there was various flying insects (i.e. flies, mosquitoes) and they need to shampoo their carpets to get rid of that repugnant smell. My hotel room was fairly clean; the bed sheets had been washed. My biggest pet peeve was THE SHOWER: absolutely ZERO water pressure, I was extremely disappointed. The Toilets and shower could've used a bit of cleaning. And a better selection of soap.

Ghetto. No room service even when you request it. Front desk is useless and rude. Stingy, won't even give you more than two towels for the day. Avoid this place.

This place was completely disgusting! I had them change my original room because it reeked of animal urine. The second room had stains all over the carpet and mold in the shower. I would never stay here again!

All good thanks 🙏

Peacefully, clean, and breakfast every morning NA

The only working elevator was very sketchy and seemed like it would break any moment and smelled like weed. The room we booked had no electricity and smelled like cigarette smoke. Was moved to another room which had blood stains on the curtains, unclean surfaces throughout, no soap for the shower, stain on the sheet, urine spot on the bathroom floor.

N

Restroom were not clean.