BWI Airport Marriott

But it was the staff that really made this place shine. In particular, the person at the front desk when we checked in was extremely helpful. We had four hours to kill because of a canceled flight before the official check-in. She got us into a room early, and was extremely cheerful about it.

The bathroom in the hotel room was not clean. The floor had hair and dust and pieces of trash.

Simple! I’ll Never Ever Book Thru Hotels.com nor Stay At The Marriott Again!

Cheerful and efficient front desk

Parking was horrible

Hotel needs upgrade in order to keep up with Marriott expected standards

When we arrived for our two nights stay, there is only parking for one car and they told us the second car would have to park in a pay lot a mile away and walk.. They throw huge parties in their ballroom and that takes off all the parking.

Great value for the stay. Keep in mind the additional costs: $17 to park, $5 coffee, $18 breakfast, expensive drinks. If you plan for this, it’s still a good value.

Room booked online was not what we ended up with due to the hotel being "overbooked" so I had to sleep on the floor with my daughter. The first room receptionist gave us was a dirty room (not cleaned yet).

Helpful

The room was spacious and clean. The bed was extremely comfortable. We enjoyed a late bite to eat at the bar. It was a little pricey, but good quality and delicious. FYI, parking is 17/day and the parking lot seemed to fill up quickly. Overall, a lovely choice of hotel.

There was some trash left in floor by bed

Food is quite good but overpriced even for a hotel

Room door lock didn’t work properly. Hadto fidget with it often so the dope latches work release and/or lock. MAintenance said I wasn’t using the door correctly and there was nothing wrong with the lock. Not the case at all. It’s broken !

It was clean Elevator to pool was broke. We not kid friendly.

Pay 17 dollars a night for parking. No free breakfast. Breakfast cost 24.99 per person for a ordinary hotel breakfast. Pool heater not working or waterfall feature not working. Hallway to room needed to be maintained. Rude front desk staff.

Nothing I had to pay for parking

Staff was super friendly and the hotel was very clean.

Z

Disastrous experience. I needed a refund. I needed that money. Expedia is terrible.