Hilton Baltimore BWI Airport

The food was good the property was decent. The bed was broken. The mattress (a tempurpedic or something similar) had a huge hole in it. We were inly there to sleep and I couldn't because I was sleeping in a hole. We would stay agin but make sure next time the bed doesn't have a hole in it

Very convenient location to travel out of BWI

The hotel is OK and it was a good price, although we generally think that the Hampton Inn within the Hilton chain to be a little better. We liked the fitness center. We liked the bathroom lighting and layout. The staff were proficient and professional, but not particularly friendly or overly helpful. In particular, We tried to extend our stay in the middle of night, upon learning that our morning flight had been canceled, the person who answered the phone was not particularly friendly, in letting us know that we would have to go down to the lobby in the morning after they opened. In some, we think it was a B rating,

Exceptional

Exceptional

Exceptional

Exceptional

Exceptional

Lourd was the night guest services associate. He was very kind, professional and took care of all of us guest who arrived late due to flight delays. Outside of the issues we had the stay was fair. The overall breakfast wasn't great. The omelette station was disgusting and the bacon wasn't cooked all the way. The staff in the breakfast was quite rude and talked amongst themselves instead of serving the guest. The phone in our room didn't work and housekeeping "accidentally" gave us one dirty towel when our room was turned over.

Easy access to airport!! Restaurant nice!

Exceptional

Exceptional

Dinner to price

No complaints

Comfy airport hotel. Parts looked a little frayed around the edges. Had both dinner and breakfast. Both were really good and the service at the restaurant was great.

I was able to catch the shuddle bus to the airport. I left my car at the hotel for $15 per day. When I returned from my trip the shuddle bus came to the airport and took me back to the hotel. The shuddle service was excellent. No complaints

The hotel was clean, the wait for the elevator was short. The bed was very comfortable. I really liked the darkening curtains that were in the room. The hotel overall was very good. I wish the room had a small refrigerator. The staff leads a little to be desired. There was confusion during check-in. There was a language barrier and the check in person was very soft spoken. She didn't inform me that parking was not included. I had to inquire after seeing so many vehicles with what appeared to be a parking pass on their dashboard. Parking was $15 extra. No big deal. However, there was an event going on at the hotel, which made parking scarce, If I am paying to park, I shouldn't have to illegally park in the fire lane and risk getting towed away. Also, the cleaning crew came at 8:30 am on a HOLIDAY to clean my room. I had the do not disturb sign up and they tried to enter the room anyway. Luckily, the door was blocked and they couldn't gain access, but they should pay more attention to the signs.

Exceptional

Exceptional

The staff and service was excellent from checking in, to breakfast, to checkout!