Garden Place Hotel

This was by far the worst hotel I ever been at more like a motel the place was dirty they claim it was because of renovations the pictures looked nothing like pictures on line. The rooms was very oily and slippery just by far an horrible experience

Checking in, staff said couldn’t find reservations and basically walked away and left us standing there after we showed them the reservation, receipt of payment and itinerary number. Thankfully a manager happened walk up, heard our frustration and found the reservation immediately. We had traveled from Texas to New York so we were fairly panicked. After the manager got us set up everything went smoothly. The hotel lobby is beautiful.

The property was clean and staff were helpful. Shower head was not working properly but they fixed it right away.

Pictures of everything- requested manager - nobody assisted. The Salvatore family would be mortified! RUN!

Its uniqueness (especially among those close to the highway) clearly differentiated it. I would both stay there again, and recommend it to others.

Was recently sold the reviews on this website are not accurate as ownership has changed

Fortunately, the only thing special here is the lobby. And that’s really only if you like feeling your in a 19th century old English garden.

Room was delightful, staff was amazing, and the entire feel of the hotel was delightful. Definitely book here if you're tired of the standard "sterile" hotel feel

When we checked into the hotel, a security deposit was charged to our card. When we checked out, we were told that the deposit would be refunded within 5 days. It has now been over a month, and we still have not received our refund. We contacted the hotel, but the issue has not been resolved. This was very disappointing and unacceptable.

Very good

location and beds A/C didn't work in our room was moved to another that wasn't much better. Was told that this room would have a pull out couch for the kids and it didn't. One child had to sleep on the floor. We have stayed here before and it was good but we were VERY disappointed this time around.

The room was very comfortable and nicely appointed.

Very good location near to airport

Exceptional

Exceptional

Cons - We were required to pay an additional $150 deposit at check in (after prepaying for the reservation). This was not advertised on Hotels.com. It was too late to get another hotel, our flight had arrived late, our Lyft driver had left, and my child was exhausted, so I didn’t fight it. Our room was 213 - the hallway on that floor stank of backed-up sewage or something rotting. It was so severe we had to hold our breath to pass through the hallway to get to our room. I nearly got sick. There is no way the hotel don’t know about the stench - it was overwhelming. Our room smelled ok and was decently clean, but one of the towels was threadbare and had a brown streak (so we just used the clean one). I doubled checked the bed and linens - they were clean and fine. Again, my kid was exhausted and we were staying only one night, so we just went to sleep. We are supposed to get the $150 deposit back in 5 business days if the room is “clean” when we check out. However, our Lyft driver the next day said ownership had recently changed, so I’m doubtful. I took pictures of the room just in case. Pros - the breakfast staff was very kind and found fruit and juice for my daughter. The chocolate muffins were very good.

Exceptional

Staff was helpful, room clean & old world Tuscan interior. Felt like being in Europe.

No juice, variety of milk, etc. Get crazy and buy some fresh donuts.

The property was under construction but it did not affect my stay. The front desk was extremely helpful. The room was clean.