Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Properly needed some Maintenance- several items in the room were broken

The gentleman at the front desk was very helpful especially when the parking lot was full, he gave us options on where to park and even moved his own car to provide a spot for us.

Very convenient. Friendly staff. Nicely maintained rooms and facility.

Very friendly staff .... went swimming the pool wasnt the cleanest.... our room when you would walk in smelled like wet dog ... it was for one night and we just drove 8.5 hours so we didnt bother with moving rooms ... other then that this is the 2nd time staying here

Breakfast was great and .staff was. Wonderful

The staff were nice and the room was nice and clean.

As expected all the amenities. Clean room, good breakfast etc. I recommend to others.

Ice was limited. The 3rd and 2nd floor ice makers was not working. The first room we received was not ready for us. Bed was not made. Staff was great about getting us a new room. The place was clean but the room smelled a bit like wet dog. Still had a great night of sleep. Wonderful breakfast with lots of choices!

I usually don’t talk negative about businesses, but this one deserves it. For the price paid, it was a poor value. Drapes were hanging off and couldn’t be closed. Many areas of the room were dirty with old dirt. Sheets had minor stains and smelled of staleness. Bathroom had several dirty areas and broken tile where the rod was loose. Worst of all, the room smelled of mildew or dampness, which caused most of our family to have minor allergy symptoms by the morning. We opted not to use the shower. Very disappointed and a waste of money. I am the last person to exaggerate, so you can trust my review.

Beds were comfortable but smelled like Downie which I’m allergic too! Parking lot was clean but grass had pet marks! We approached by young man asking for help!

Exceptional

Breakfast was good. The room was clean and had really good shampoo and body wash. Loved having in room coffee! Bed was comfy and clean. Snacks were available for purchase and they had a good variety Nothing bad to say! Wish I could've stayed longer!

Overall, the hotel appeared clean, well-maintained, and everything was in good working order. The only issue we encountered was that the pullout sofa bed in our room was broken. However, the front desk staff were very friendly, professional, and helpful when we brought it to their attention. While the broken sofa bed was a minor inconvenience, it did not significantly impact our stay. Overall, we had a positive experience and found the hotel to be comfortable and accommodating. I would stay here again in the future.

Staff was helpful and nice. The building was in need of major updates. Seats in breakfast area were peeling. Bathroom door had a lot of water damage

As with most HIE hotels the room was very clean and well kept. It was comfortable and quiet. The staff was excellent and the breakfast was as well.

Breakfast was great. Really good value. Staff was excellent.

Parking easy. Bed comfy. Blackout curtains. Staff friendly. Overall good experience. I'd go again.

Good

The staff was the most helpful and accommodating of any facility we have ever stayed.

Did not keep breakfast bar supplied. Ran out of some main items like biscuits and gravy and eggs