InTown Suites Extended Stay Chattanooga TN - Airport

Refrigerator held water inside bugs crawling around very bad net probably toilet keeps running staff was not helpful by accepting picture id

Everything was good and friendly staff

I've been here a month and I haven't gotten housekeeping at all even though that's part of service/room I'm paying for.. the previous housekeepers all quit then they hired more threw temp service. The management told us when they were hired they would be cleaning rooms now.. when I talked to the housekeepers they said they're only cleaning vacant rooms.. when I went to pay and ask about this, I happened to be a few mins late so they charged late fee. I asked management if possible could they wave late fee because I haven't been getting housekeeping, and the white guy from another location (that's the gm) talked kinda crazy to me and said the only reason I'm talking about the housekeeping is because of late fee.. I felt like he completely brushed me off as customers but I still want what I'm paying for.

Has the equipment but no pots/pans etc.

Nobody was there to check me in, when I called the person that spoke had no care or urgency to resolve. Had to book another hotel. Do not come here. Wasted a booking fee for nothing.

It was clean with fair price.

The sink in the kitchen area was stopped up. The toilet was stopped up. The floors were dirty. The light in the kitchen area didn't work. We asked for a room with a shower chair in it's and didn't get it's.

Ours did all week. When we got in the room the smoke detector battery was dead. *BEEP*. There was a piece of broken glass on the floor, as well as a mostly dried puddle of some kind of sticky liquid by one of the beds. The kitchen area had 2 burners and we didn't get one to work until after we had bought a 2 burner stove from Walmart. The inside of the microwave looked like it could simultaneously give you cancer and tetanus. The guy came to fix the smoke detector and replaced the battery with a used one, so at like 10pm that first night, it started beeping again. So we had to buy one through doordash and replace it, as nobody was in the office during office hours. The second night, a roach was just hanging out on the wall. They told us they didn't supply additional toilet paper beyond the single roll they gave us, so we had to buy some. They don't replace bedding or towels unless you request it, but somehow they got in to leave a note about how our room wasn't tidy and "that attracts pests". They were attracted before we got here. If you're not cleaning/restocking, why can you come in our room? We had been there about 4 days out of 7 at that point. This is an extended stay hotel where every room has an exterior exit. In a sketchy part of town. The lock on the bathroom door didn't work, and the vent was full of dust.

This is not a welcoming environment. Police presence is frequent due to activities on the property.

Carpets were moldy. rooms had roaches and bed bugs. Staff behind the desk was very friendly though.

Complete opposite of what the pictures looked like. Dirty room with roaches everywhere.

Stayed for 3 weeks. No housekeeping service available. No light in the kitchen area. Expected some basic cookware, but nothing available so basically no use of the burners for coking. Water leaked around toilet keeping floors wet. And an annoying clicking/popping noise constantly happening, just an overall miserable stay

Very friendly staff. Safe and clean place i will be staying again

Stayed at the location on Gunbarrel road for a week while traveling for work. Staff was not convenient as they are not in office MOST of the day. Took luggage to the 2nd floor on several occasions only to have key not work. When I was finally able to talk to SHANTE, she was extremely rude and obviously bothered to have to give customer service! ACCORDING TO HER, I WAS HOLDING MY KEY TOO CLOSE TO MY CELL PHONE AND THAT WAS THE REASON IT WASN'T WORKING. Additionally, there was a bug in my room and I was accused of bringing it in from outside. You may want to check the clientele before staying. I DO NOT RECOMMEND THIS LOCATION!