Quality Inn & Suites Chattanooga West near Lookout Mountain

The entire facility needs to be redone. Lots of things are falling apart. Walls needs to be repaired starting in the lobby and inside of room. The outlet covers in the room were broken, there were two toothbrushes stuck in the drain in the sink. The smell in the room was so bad, couldn’t tell exactly if it was from water leaks or the fridge was too scared to open it.

The condition of the property was very disappointing. From the moment I arrived, it was clear that the facilities were poorly maintained, and seeing mattresses with mold was enough to completely lose confidence in the cleanliness and overall condition of the hotel. The rooms appeared neglected and in what I consider unacceptable condition for guests. There are several much better options in the area for a similar price. My recommendation is to spend a few extra dollars and stay elsewhere. Based on my first impression, I did not feel comfortable staying there even for a single night.

My family and I were only staying for an evening so it did just fine. When we first checked in the original room we were given was disgusting. Spider webs all over the window and the plaster was chipping off, lamps were covered in cobwebs, exhaust fan in the bathroom was covered with thick dust, black mold on the ceiling in the bathroom, terrible smell in the hallway and room, found random hair in the sheets my daughter would be sleeping in. Went back to the front desk and explained what we found and asked for a different room which we were accommodated for. The new room we were given was on the renovated floor so it was a million times better. Everything was clean and new. The only thing missing was the extra security latch.

Room clearly had never been used since restoration. They did a nice job with the restoration.

Breakfast was good and the room was clean. Lobby could use a facelift and elevator is ancient. Parking lot is full of shipping containters

The rooms were dated but clean.

This hotel is under renovation. The rooms they are renting are not clean because they are old. The bathroom had mold/mildew in the shower and smelled like wet dog. I will give them another try once the renovation is complete.

Passable

The hotel is in a constant state of repair my room had plaster all over the walls that it looked like they were trying to fix cracks in the walls. Mold in the bathroom ceiling. The wall was cracked and the corner thing was hanging off. The breakfast tasted old and it was ok for a free breakfast but the cereal was stale. Parking was ok the parking lot was full of freight boxes. The pool was ok it had green places in it but we still swam. The staff was friendly.

They are updates it but we did not get one of those rooms. We did not have a lock on the door and the bed was super hard and smelled like cigarettes and sweat.

Read reviews before you book.

Very clean and nice a polite staff!!!!

If you don't mind the renovations going on, this a great value for the money. It was just 5 miles to downtown and closer to Lookout Mountain and Ruby falls. Very quiet and some restaurants close by. Right next to a Walmart as well.

Exceptional

Room was big we had 4 people and it was plenty big enough. On site pool was nice. Plenty of parking on site and near by. Staff was great! Room looked and smelled clean. Walking distance to resturants and stores.

The hotel was under renovation so it's hard to really say, but the desk person could have been nicer and spoken in a language understandable. The room felt humid and the complimentary breakfast was as minimal as it could be.

Very good

BED BUGS AWFUL STAFF EVERYTHING BAD

It is undergoing some renovation, and it does need it.

Easy self parking, no fee. Unfortunately we were so busy site service we didn't have time to use the pool or patio. Our room was excellent. The bed was very comfortable for us. The room was very clean.