Springhill Suites by Marriott Midtown Cincinnati

Nice room. Comfortable. Parking good. Breakfast was nice.

Great stay

We had a room with a trundle sofa. The mattress was disgusting, all stained and nasty. Took a pillow case off one of the pillows and the pillow had a big burn hole in it. The pillow case was also very dirty.

I booked the hotel because of its name Marriott. Upon entering, the customer service was poor, and the rooms had ants. I reported this to the staff, and they said, "Yes, we know the whole building has ants." There is no customer service. We asked for tiles and linens, and we had to wait until the next day for linens and come get our tiles ourselves. There is no friendly staff service, which was very disappointing.

Location

The location was great because it was a short walk to Eden Park and close to downtown Cincinnati. I booked and canceled the first reservation on February 12 and on the same day I booked another reservation adding one day to the original booking. Three months later during my stay the hotel charged my credit card creating pending charges for $1,454 and $265.62 and on another incident my credit card company declined a $563 charge. They could explain these charges adequately. For example, the manager claimed the $1,454 pending charge was because of a cancelled reservation- we cancelled a reservation through booking.com 3 months prior and should not have been the reason for these pending charges. Finally, when I got home from my vacation I noticed a $445.52 payment to the hotel from my cc. I went to the hotel front desk multiple times to get things resolved - I can’t believe the employees are that inept so it may be a system issue and possibly more people are having the same experience. Going to complain to corporate to get this resolved. I already paid Booking.com in full $1,599 for my stay and the only other charges are $90 for parking.

The rooms are spacious, clean, and quiet. The staff is friendly, welcoming, and respectful. Plus there’s a microwave in the room.

Bad breakfast

We didn’t like the shower room door and that there was not a lock on them. The bed sheet kept pulling off the corners

The staff was extremely welcoming and helpful. The breakfast in the morning was delicious. Many options and the facility was a very clean definitely would visit again.

Nice, helpful staff with good accomodations and breakfast. Bed mattress was a bit tired and lumpy and could use a replacement.

I liked the location, but there are other hotels I could stay at next time I visit the city which will be quite often. BOTH Booking.com AND the hotel stated very clearly that these rooms would sleep 4 people (adults) on a King bed and a sofa bed; however, while there was a King bed, there was NOT a sofa bed or a pull-out couch as it was INSTEAD a TRUNDLE bed and ONLY a TWIN NOT A DOUBLE or a FULL, so there is absolutely NO way 4 adults could sleep in both rooms I booked. They were NOT accommodating and said I could just book another room (and spend another $800 for 3 nights) which I could not do (nor should I have had to). So 2 adults slept on the hard couches instead of beds for 3 nights...!!! AND under the trundle beds was DIRT and ASHES from cigarettes and cigars...!!!

Great location. Great staff. Shower was a bit confusing on how to get hot water

Room was clean and staff was friendly. I got very confused by the parking garage being completely empty during my stay but they also have a lot on the lobby level.

The staff was very nice, there was even the nicest woman who gave my children a goodie bag. It was the sweetest. Thank you ☺️ We enjoy our stay everytime we come ❤️ The breakfast was just ok. They woman who was in charge of the breakfast seemed annoyed everytime we went up with the kids ? that was a little uncomfortable.

Excellent value forone overnight.

Close to where we needed It was really nice. No complaints

All good.

Proximity to everything Coffee at 7am on Sunday a tad late 6-630 better please ?

Staff was really nice and the pool was nice and clean. We had a good night there. Everything was good. No problem at all here. Would come back.