Hampton Inn Columbus-North

Clean and staff was great!

Our room was clean and quiet! Parking was sufficient. The breakfast was what you expect at a hotel. The biggest issue was none of the ice machines work, checked every floor before inquiring at the front desk, staff knew there was a problem that is ongoing.

The staff members were consistently polite, welcoming, and helpful throughout our stay. The complimentary breakfast was adequate, but the menu options were somewhat limited. If you are looking for a clean, comfortable place with excellent customer service and do not mind older décor, this hotel is a good choice.

Major issues with check in.

Good

Superb

N/A They cancelled my reservation w/o even telling me or my approval. So I go check in at 1am and look totally stupid upon giving them my confirmation number & then staff telling me that my reservation was cancelled. All rooms were booked & I was S.O.L pretty much

Could have had some fresh fruit at breakfast but overall a good selection. The fitness center was good newer weights and equipment that actually worked.

Booked a double room, 4 nights. Room assigned was assistance needed room. We checked in late so no time to change rooms. I asked the desk for another room the next day. Room had very low beds and soft mattresses. Uncomfortable. Shower wand was supposed to be adjustable on a slide bar but the shower head was stuck at bathtub height. Next morning no regular rooms available until the third night. Exception was another assistance needed room one floor up. We checked the bathroom and at least the shower wand could be raised so we moved there. In the evening upon return we found the motorized window shade didn't function and was wedged up into the header. Told front desk. Maintenance would get on it "in the AM". Had to roll shade manually for the evening/morning. Next day upon return to the room asked if the shade was fixed. "no" they had to 'order the battery' for the mechanism. Silver oxide battery that could be found at home depot. Asked for another room with a regular shower and I would pay for the difference. None available in all 5 floors?. Missed our room service day 2X as we had to move rooms and had to remind the staff 2X. Told I would get Hilton Points for 'inconvenience', never happened. Parking is atrocious. Lot so tiny if you're not there by dinner you have to park in one of the other hotel lots nearby and walk there. Staff tried but were unhelpful. Never ate breakfast. Coffee decent in lobby, bad in room. Room carpets were not clean. I would not reserve there again.

Very clean hotel, we've stay here a couple time.

Room is really small. The bathroom door is in the way of the toilet which is very low and in a narrow alcove- poor design.

Plumbing was clogged toilet and sink didn’t drain properly. We booked a king when we got to the hotel they said they had 2 queens. When we said ok we will cancel and go elsewhere they suddenly had a king available. Won’t stay at this property again. Many other options in the same area.

Great breakfast! Comfortable bed. Shower faucet leaked all night. This is a plumbing issue that should have been fixed(room 403) Air conditioning was also quite noisy.

Exceptional

Exceptional

They air conditioner didn't keep the room cool like it should have.

Tv stations offered were not good

Location was excellent The allowed pets and we didn’t check( not their fault) they didn’t have a room which a dog has not been in . My husband had a severe allergic response, the room had dog toys under the bed , the shower curtain was stained and dirt found under the bed but we didn’t find it until second day we was there!

Amazing customer service and the amenities are top-notch. 10/10 would recommend. Will definitely be using Hampton Inn again.

Clean and comfortable stay.