Extended Stay America Suites Columbus Polaris

Room was absolutely disgusting, had the worst smell I have ever encountered. Nasty dirty horrible

Outside needed some cleaning up. Staff at front desk were helpful. Room was clean but definitely could use some TLC and updates.

easy acces to food and drink

First off, I want to say the front desk was very friendly and helpful, but the hotel itself lacked some of the features that I'm used to. To start, the process to check-in was lengthy at best. I've stayed at a number of other hotels around the country, which check-in takes less than 2 minutes (at the most). This took around 5 minutes with every step of the process slower than the next. Once I got to the room, I noticed that my door didn't shut all the way, so I had to push it shut to get the deadbolt to lock. The room was somewhat bare, with no kitchen utensils whatsoever and I had to go searching for a garbage can (which I eventually found under the sink). My hallway was also a bit noisy, with people running up and down (of course, that's not the fault of the staff). The clothes hangers only had plastic hangers, nothing with any hooks to hang pants on. In closing, the staff was great and did an awesome job, but I feel like Extended Stay America could do a little more to make the experience better in terms of how the rooms are designed.

We didn’t end up staying because the room was disgusting. The bathroom ceiling was moldy, the room smelled horrible and the floor was sticky.

The extended building was very clean however the staff there is very rude

I love the area. Walking distance to many restaurants! Grab and go breakfast is great

Good shower, comfortable bed, but the fan in the bathroom didn't work, sink drain wouldn't close, no glasses/plates/silverware in room which is odd for an extended stay facility. The "breakfast" is coffee, tea, muffins and granola bars. Staff was very friendly and helpful.

Location great. Room small, but had what you needed for a one night stay. Pillows were very flat. They were in the middle of changing the lock system, so that was a little inconvenient (only the main door entrance could be used).

Place nice quite and clean good price has full kitchen

Stephanie at the front desk was so nice and friendly, it's my favorite place to stay when I go to Columbus, the hotel is clean and the beds and pillows are amazing.

It suited our needs. 1 night stay. Nothing fancy. No fluff

Hair dryer was not working in the room . Bed was uncomfortable.

Clean , friendly staff

DO NOT STAY HERE!

The front desk said the smell would clear in a couple of hours, lol I got a refund and did not stay here.

There was no breakfast menu

everything was ok. Breakfast alittle slim on what was available

Total dump. Rooms were nasty.

Absolutely nothing. This was the worst hotel I have ever experienced. I paid triple the price as there was a big concert in the area. Upon arrival the room smelled awful of some time of cleaner to cover up a worse smell, the toilet would not flush properly, the tv didn’t work, something sticky was all over the tv stand, and this morning we awoke to a ton of mini ants all over the nightstand. It was absolutely disgusting. Nothing