MainStay Suites Columbus North – Worthington

Everything was nice no problems and the staff was very helpful.

Rooms was very clean hallways and elevator was not clean at all desk clerks was always disappearing most mornings there was no desk clerk. Housekeeping was feeling in for them

Bad

Room was clean and AC worked well. Hotel charged my credit card an extra $75 for no reason even though I had paid through Expedia. Not impressed that no explanation was given.

The bed was decent. The room its self was almost as pictured. The bathroom was small. The shower was good sized and the shower head was nice. The faucets were nice. The room was clean. The lighting was very good. The built in side stands by the bed was great. There was good amount of space to put things. There was wood under the fridge it was sitting on. The hallways were nasty. People sat there trash out in the hall and nobody took care of it til the next morning. The only thing nice was the check in area and that was cluttered with papers. When I checked in the guy didn’t know how long I was staying and he mumbled didn’t speak clear or loud enough to hear. There was another guest using the phone at the front desk when I was checking in and was right in the way. The guy that checked us in seen we had things to bring in and didn’t tell us there was a cart to help or where to park to be closer to the room or elevator. Getting info from him was hard. When I was booking the room it didn’t say there wouldn’t be housekeeping unless you paid extra before 8 days. I was sent a separate email telling me after I booked it. Also that area was run down. Wasn’t made aware of that either.

I got a refund. Dirty. Rooms smelt like cigarette smoke. Homeless people outside. I wouldn’t recommend.

Exceptional

The rooms are nice, staff is friendly, our fridge in room didn’t keep anything cold but we did only use it but for a water bottles. The location is okay as the empty hotels around seem to attract the homeless.

Good

Awesome staff and stay.

When we arrived we had to walk past guest who were smoking terrible smelling marijuana. Staff at desk was standoffish but polite. The first key given to me lead me into an already occupied room. Second room had a broken kitchen sink and bathroom sink faucet. The phone and the tv remote were broken. I could tell the top comforter was not clean. The ceiling had a white plastic bag nailed over the smoke detector. To top it off I was charged a $75 fee on top of the $137 I was charged for the room. I was told I’d get the $75 back but never got it refunded. Needless to say I WILL NEVER GO BACK TO THAT HOTEL OR ANY HOTEL UNDER THE SAME MANAGEMENT COMPANY!!!!!!!!!!!!!!!!

The bed was comfy and it was in good proximity to Campus. The floors were extremely dirty and sticky and there was hair in the shower and sink still.

The hotel was great. I loved the environment and the place was clean but there is no room service so that’s something to know

Plenty of free parking, location feels secure, spacious rooms with comfortable beds. Whole kitchen to cook with to save money during stay, dishes and pans were provided. Dishwasher for easy cleanup. Only complaints are the room keys kept deactivating every night when we got back, and this happened to everyone in our hallway nightly. So we had to take the time to go to the front desk, and sometimes the employees would disappear at night, and not be at the desk which is listed as 24hrs. One night I waited for 30 minutes at the desk waiting for someone to appear and help me get into our room.

The hotel room was like a little apartment, bed was comfortable Shower was dirty, faucet in the kitchenette area leaked, remote to the TV did not work, refrigerator still had beer/snacks from previous person. Ordered DoorDash and it was taken before we could grab it.

Shower was dirty, faucet in the kitchenette area leaked, remote to the TV did not work, refrigerator still had beer/snacks from previous person. Ordered DoorDash and it was taken before we could grab it.

Checkbin was delayed, couldn't check in until 4:30pm. Was given a room with queen size bed but reservation was for king size. When they finally changed rooms, the king size room had no tv remote, no coffee maker, no towels/washclothe, nobice trays. So finally we settled for the queen, but i should've been compensated for this disaster!!!

Our room was filthy, in a sketchy area, would never stay here again

Blanket had a spot on it and ironing board was wobbly. Nothing major

It was clean Blanket had a spot on it and ironing board was wobbly. Nothing major