Sonesta Gwinnett Place Atlanta

Good

The older woman at the front desk was very rude and seemed upset anytime you asked for help. My husband and I asked for 2 forks and were told they don’t carry them, but what about the plastic forks used for breakfast? The woman at the bar was extremely rude and we will never be returning to the art bar due to her disrespect. We asked for forks since the front desk didn’t have any and we were told they were only for paying customers after we had already spent our whole afternoon at the bar PAYING for drinks and plenty of food. We were deeply disappointed with the staff and quality of the hotel as there were any roaches inside of room and the staff was extremely rude.

They advertised on their website that breakfast was included only to find out they charge you. I don’t know why they are not transparent about that in their website.

Honestly, everything was pretty good. The only thing was the refrigerator did not work so the food inside was no good. Everything else was awesome.

“Wouldn’t stay there again” in the middle or the start of a renovation which we didn’t know. Our floor carpet smelled stale opening the suit door to room smelled awful (very strong) carpet smell like a chemical use for dry cleaning. Toilet seat loose towel rack falling off. Went to the pool to go swimming got to the entrance inside pool area dog poop and urine smell in different area’s water( floor ) Green. Some staff did a god job but others just ok. Oh yes! when you arrive to temporary main entrance door, door very dirty main entrance being renovated and only one door opens (two doors to entry) walking through to the front desk is clean. Clean Restaurant/ bar, staff did a great job in service. Parking on weekends hard to fine a space you will have to walk a distance to entrance.

The staff location and room and bed are excellent and comfortable

Front desk was helpful and pleasant room and bed was comfortable good area

Good hotel, unfortunately we came while they were in the renovation process but overall still a good hotel

That's ok I need redemption for my cost for breakfast back to my account please. Thank you.

Excellent

Rooms were clean, Staff very friendly & helpful. Great experience.

None

Absolutely love this hotel just to get away, you feel as if you’re out of town . So clean, so spacious, privacy as you can only get in the elevator with your key cards, has all the amenities. 10/10 recommend .

We stayed 6 nights and housekeeping never visited our room. It states that they visit after the third night. We had to request more towels. Also, the thermostat did not work correctly. I am glad that we only slept there and did not spendy any actual time at the property.

Front office staff should try to be a little nicer or friendlier that would really help the overall experience. It would help customers feel welcomed to the property rather than feeling very dismissed.

Todo puedo agregar 5 estrellas excepto el área de restaurante persona no amigable a la hora de tomar mi desayuno pero por lo demás excelente servicio

Great

I stayed at the hotel 3 nights, but I didn’t get a good night of sleep, because there so many dogs barking.

Outdated rooms as well as the rear broken elevator. Should not be rated as 3 or 4 star hotel.

1) floor was dirty 2) 1st room the air conditioner did not work. 2nd room the refrigerator didn't work and there was a tiny scratch on the TV screen. 3) Pool was dirty and over priced water at the gift shop But the beds were amazing.